Pre-Sales & Service Delivery Executive

Job Title:

Role Summary

Pre-Sales & Service Delivery Executive

• pre-sales responsibilities (understanding client needs, designing solutions, demos/proposals),
• service delivery coordination (ensuring smooth handover, implementation/rollout),
• customer service/account management for existing clients,
• and periodic travel / on-site visits to clients (for demos, implementation, support, renewals, or compliance/licensing discussions).

The ideal candidate will have strong communication skills (Hindi + English), be comfortable with customer-facing interactions, and preferably — some awareness or interest in legal, compliance, or licensing aspects.

Key Responsibilities - Pre-Sales & Solutioning

• Engage with leads and prospects — understand their business requirements, gather technical/operational needs. hrblade.com+2Nexivo+2
• Work closely with sales, product/technical teams to design tailored solutions. Nexivo+1
• Prepare and deliver product/service presentations and demonstrations (remote or onsite). hrblade.com+2tt-g.net+2
• Respond to RFI/RFPs, contribute to proposal documentation and scoping/estimations as needed. velvetjobs.com+2Charterhouse Group+2

Service Delivery & Client Implementation

• Once a sale is closed, coordinate the transition from sales to delivery — ensure all client requirements are correctly handed over, oversee project kick-off, and liaise between internal teams and client. (Delivery-transition typical of presales + delivery overlap) Wipro Careers+2iiitdwd.ac.in+2
• Help manage and track project timelines, deliverables, and documentation. BIPO+1
• Provide support to clients during rollout/implementation, and ensure quality and satisfaction. ashidaelectronics.com+2Indeed+2

Customer Service & Account Management for Existing Clients

• Maintain relationships with existing clients — respond to their queries, handle support, and provide information about products/services. Indeed+2x0pa.com+2
• Manage client renewals / upsell / cross-sell opportunities by understanding their evolving needs and recommending suitable solutions. (Using pre-sales + service delivery + customer service synergy)
• Ensure documentation and records are maintained (client history, contracts/licensing/compliance records if applicable).

Client Visits / On-site Interactions / Field Work

• Travel to client locations for demos, requirement gathering, solution presentation, follow-ups, delivery oversight or licensing/compliance discussions (as relevant).
• Act as the face of the company during on-site meetings: understand client context, help them onboard, ensure smooth coordination among stakeholders (client, internal teams).
• Build trust and maintain long-term relationships through periodic visits and consultative support.

Required Skills & Qualifications

• Bachelor’s degree (any discipline — business, commerce, engineering, law, or relevant).
• Strong communication skills — fluent in

  Hindi

  and

  English

  (both spoken & written).
• Excellent interpersonal skills: ability to interact with clients, understand needs, build relationships.
• Past experience (or demonstrated aptitude) in pre-sales / sales engineering / solution consulting / service delivery — ideally 1–3 years (or more).
• Comfort with traveling and client-site visits.
• Ability to manage multiple responsibilities: sales support, delivery coordination, customer service, documentation, follow-ups.
• Organizational skills — manage pipelines, clients’ data, delivery schedules, contracts/licensing if applicable.
• Customer-oriented mindset with problem-solving and service-delivery focus.

Desired / “Plus” (Not Mandatory)

• Exposure to or knowledge of legal / compliance / licensing matters relevant to the company’s services/products (regulations, contracts, renewals, compliance audits) — helpful for ensuring compliant delivery and dealing with existing clients.
• Experience with B2B sales, service implementation, or SaaS/IT products/services (or relevant domain).
• Ability to understand technical or domain-specific product features to assist in demonstration, solution designing or implementation.
• Experience managing existing accounts, handling service delivery or customer support.

What We Offer

• Opportunity to play a

  full-cycle client-facing role

  — from lead generation, solutioning, to delivery & support.
• Exposure to diverse aspects: sales, consulting, service delivery, compliance/legal (if applicable), and client relationship management.
• Learning and growth path — you’ll build both sales and delivery acumen; good for career progression in consulting, account management or solutions architecture.
• Travel exposure, varied work profile, client interactions — not a monotonous job.

Please submit your Updated CV to hr@aavana.in, vikram.keni@aavan.in. Alternatively, DM @ 9900417979. Also indicate your willingness to travel and client-site visits.

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person