Post-Sales Onboarding Specialist

You will be joining Hepra Solutions Pvt Ltd, the team behind HepraSuite, a next-generation all-in-one WorkSuite SaaS platform designed for growing businesses. Your mission will be to help businesses digitize and streamline operations with a simple, powerful, and intuitive SaaS platform. As a Post-Sales Onboarding Specialist, you will play a crucial role in ensuring that new clients successfully transition to using HepraSuite. Your responsibilities will include: - Leading the client onboarding process - Conducting training sessions for client admins and end-users - Providing consultation on adapting HepraSuite to meet clients" business requirements - Collaborating with Sales and Product teams - Assisting with data import and customization - Acting as the primary point of contact during onboarding - Developing training materials and SOPs - Monitoring post-go-live client usage - Providing feedback for continuous improvement To excel in this role, you should possess a Bachelor's degree in Business, Computer Science, or a related field, and have at least 2-5 years of experience in SaaS onboarding, ERP implementation, or client training roles. Skills in understanding business workflows, communication, problem-solving, and technical concepts translation are essential. Additionally, experience with SaaS tools, API integrations, and change management would be advantageous. Joining Hepra Solutions Pvt Ltd will give you the opportunity to be part of a fast-growing SaaS company, work with a passionate team, and the potential to grow into Customer Success Manager or Product Specialist roles. Your success in this position will be measured by clients being fully onboarded within agreed timelines, high client satisfaction scores, low post-go-live support issues, and strong client adoption rates across HepraSuite modules. The location and work model are flexible, with onsite, hybrid, or remote arrangements available for the right candidate.,