Portfolio & Service Manager

As a Portfolio & Service Manager in Business Banking, your role involves monitoring critical parameters for customers regularly, ensuring portfolio hygiene and timely renewal, and establishing relationships to create value and contribute to organizational objectives. Your responsibilities include: - Monitoring 8 key parameters for customers regularly - Leading Deferrals process management and resolving irregularities in accounts - Tracking account conduct and ensuring interest is served - Ensuring acknowledgment of DDPO for balance transfers - Identifying trends from collection metrics, designing action plans to minimize delinquencies, and maintain portfolio health - Collaborating with collections to mitigate NPAs and track early warning signals - Partnering with Enterprise Risk to identify and mitigate financial risks - Supplying information to collections and legal teams post-NPA, maintaining customer engagement - Classifying cases for restructuring or legal intervention, devising action plans, and ensuring implementation - Aggregating competitor policies information, defining suitable collection policies, and triggering mechanisms for the target customer segment - Ensuring team adherence to defined processes and policies with delinquent customers - Collaborating with business and support teams for issue resolution - Overseeing agency management and analyzing feedback - Driving business and data analytics for monitoring data trends - Recommending process and policy improvements for operational efficiencies and high-quality customer service - Staying updated on global market trends and competitor strategies - Spearheading initiatives to reduce operational costs and increase profitability Qualifications Required: - Graduate: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management - Post-graduation: MBA, PGDM With 8+ years of experience in business banking, you are well-equipped to handle the responsibilities of this critical role that directly impacts the financial institution's budget planning.,