Policybazaar.com is one of India's leading online insurance platforms. It is the flagship platform of PB Fintech, which owns the fintech brand, Paisabazaar.com, and the lending & insurance marketplace in the UAE region, Policybazaar.ae. The Policybazaar.com Group has backing from a host of investors including the likes of PE funds and other family offices. Policybazaar.com started with the purpose to educate people on insurance products and with its offerings has addressed the large and highly underpenetrated online insurance markets.
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Job Title: Customer Service Executive CTC: 2.5-4 LPA Location: Gurugram Experience: 0-5 years Education: Graduation required Freshers with good communication can apply Contact Person- Devanshi Jadeja- 7428295885 Job Summary: We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally. Key Responsibilities: Handle inbound and outbound customer calls related to insurance queries. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction by offering excellent service. Update customer records and process requests in a timely manner. Work closely with internal teams to address escalations. Required Skills: Strong verbal and written communication in Hindi and English. Problem-solving skills with a customer-centric approach. Ability to handle high call volume. Basic computer proficiency. Why Join Us? Work with Indias leading insurance aggregator. Competitive salary with attractive incentives. Fast career growth and learning opportunities. Supportive and energetic work environment. About Policybazaar Policybazaar is Indias leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities, dynamic work culture, and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!
Gurugram
INR 2.75 - 3.75 Lacs P.A.
Work from Office
Full Time
Job Description: We are looking for a proactive and customer-focused Customer Support Executive to manage client interactions across our B2B and B2C insurance channels. The ideal candidate will handle policy inquiries, claims support, and service requests, ensuring a smooth and professional customer experience. Key Responsibilities: Respond to customer and partner queries related to policies, claims, renewals, and services. Assist both individual and corporate clients with onboarding and product support. Coordinate with internal departments to resolve issues promptly. Maintain accurate records of interactions and ensure timely follow-ups. Provide clear and compliant information in line with industry regulations.
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
About Us: Policybazaar.com is India's leading online insurance and financial services aggregator. We help customers compare, choose, and buy insurance products such as health, motor, life, and more. Our goal is to simplify financial decisions for millions of Indians. Key Responsibilities: Connect with potential customers via phone, email, or chat. Understand customer needs and recommend suitable insurance products. Achieve daily, weekly, and monthly sales targets. Maintain accurate records of customer interactions and sales. Provide excellent after-sales service and build long-term customer relationships. Follow up with customers for renewals and upselling opportunities. Requirements: Minimum Qualification: 12th Pass with experience or Graduate (Any stream). 0 to 3 years of experience in tele sales, BPO, or financial services preferred. Excellent communication and interpersonal skills. Ability to handle sales pressure and meet targets. Basic computer knowledge and familiarity with CRM tools. Why Join Us: Attractive Incentive Structure Fast-track Career Growth On-the-Job Training Provided Employee Engagement & Recognition Programs A fun and energetic work environment Salary Packages - 2.5LPA - 4.2LPA Intrested candidates can ping me with your updated cv neetumehta@policybazaar.com / 7042547373
Gurugram
INR 2.5 - 3.75 Lacs P.A.
Work from Office
Full Time
Job Title: International Sales Executive CTC: 2.5 -4 LPA + Incentives Location: Gurugram Experience: 0-5 years Education: Graduation required Contact person- Interested candidates can share their resume to Devanshi Jadeja- 7428295885 Job Summary: We are looking for International Sales Executives to engage with global customers and drive sales conversions. The role involves handling international clients, promoting insurance products, and ensuring a seamless customer experience. Key Responsibilities: Engage with international customers via calls, emails, and chats. Explain insurance products and services effectively to clients. Achieve monthly sales targets and contribute to revenue growth. Maintain strong follow-ups and ensure high customer satisfaction. Handle objections, resolve queries, and build long-term client relationships. Required Skills: Excellent communication skills in English (verbal & written). Strong negotiation and objection-handling skills. Why Join Us? Competitive salary with high incentives. Work with global clients in a dynamic environment. Fast-track career growth and learning opportunities. Supportive and performance-driven culture. About Policybazaar Policybazaar is Indias leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities , dynamic work culture , and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!
Gurugram
INR 2.5 - 3.75 Lacs P.A.
Work from Office
Full Time
About Us: Policybazaar.com is India's leading online insurance and financial services aggregator. We help customers compare, choose, and buy insurance products such as health, motor, life, and more. Our goal is to simplify financial decisions for millions of Indians. Key Responsibilities: Connect with potential customers via phone, email, or chat. Understand customer needs and recommend suitable insurance products. Achieve daily, weekly, and monthly sales targets. Maintain accurate records of customer interactions and sales. Provide excellent after-sales service and build long-term customer relationships. Follow up with customers for renewals and upselling opportunities. Requirements: Minimum Qualification: 12th Pass or Graduate (Any stream). 0 to 3 years of experience in tele sales, BPO, or financial services preferred. Excellent communication and interpersonal skills. Ability to handle sales pressure and meet targets. Basic computer knowledge and familiarity with CRM tools. Why Join Us: Attractive Incentive Structure Fast-track Career Growth On-the-Job Training Provided Employee Engagement & Recognition Programs A fun and energetic work environment Salary Packages - 2.5LPA - 4.2LPA Intrested candidates can ping me with your updated cv tamannachauhan@policybazaar.com / 8826256633
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Job Title: Sales Executive If you are interested in joining our team, please share your resume at Richasharma@policybazaar.com or WhatsApp at 7428140909 CTC: 2.5 - 3.9 LPA + Incentives Location: Gurugram Experience: 0-3 years Education: Graduate/Undergraduate Job Summary: We are looking for Sales Executives to drive customer acquisition and revenue growth by selling insurance products. The role involves identifying sales opportunities, engaging with customers, and closing deals effectively. Key Responsibilities: Convert leads into sales through inbound and outbound calls. Promote and sell insurance products to potential clients. Meet and exceed sales targets consistently. Build and maintain relationships with existing and potential customers. Provide excellent customer service and support during the sales process. Required Skills: Strong communication skills in Hindi and English . Ability to meet sales targets and handle objections. Strong persuasion and negotiation skills. Ability to handle high call volumes and work under pressure. Interview Process: First Round: Virtual/Telephonic Final Round: In-office interview (Gurugram) Why Join Us? Competitive salary with attractive incentives . Fast-paced and energetic work environment. Opportunities for career growth and skill development. Work with Indias leading insurance aggregator. About Policybazaar Policybazaar is Indias leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities , dynamic work culture , and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Interested candidates may contact: richasharma@policybazaar.com | 7428140909 Role & responsibilities Handle customer inquiries via phone, email, and chat. Provide detailed information about our products and services. Assist customers in making informed decisions about their insurance needs. Achieve sales targets by promoting and selling insurance products. Maintain accurate records of customer interactions and transactions. Resolve customer complaints in a professional and timely manner. Collaborate with team members to improve customer satisfaction. Preferred candidate profile Experience: 0-4 years in customer service or sales. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Basic computer skills and familiarity with CRM systems. Strong problem-solving abilities and attention to detail. High School Diploma and Bachelor's degree preferred. Perks and Benefits Amazing work culture. Complete Day shift. 6 Days working 1 Roster off Unlimited Incentives Good opportunity for career progression. GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC
Coimbatore, Kanchipuram, Thiruvallur
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities 1. Recruitment, onboarding, and activation of Partners/Agents are essential duties in this role. 2. The primary focus will be to drive sales through the agency network and establish a strong distribution network of agents. 3. The incumbent will assist Partners/Agents during sales calls, accompanying them to facilitate successful sales closures. 4. A crucial aspect of the role involves the implementation of continuous agent training programs to enhance their skills and product knowledge. 5. Willingness to travel extensively is necessary. Ability to handle sales pressure Experience : 1+ Years of experience into Health insurance Location : Thiruvallur, Kanchipuram, Coimbatore+Erode+Tirupur, Thiruvananthapuram+Kollam, Kochin, Mysore, Managalore
Gurugram
INR 6.5 - 11.0 Lacs P.A.
Work from Office
Full Time
Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 7+ years of sales experience, with at least 2 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Senior executive-Human Resource 9069719390
Kochi, Chennai, Coimbatore
INR 5.0 - 7.5 Lacs P.A.
Work from Office
Full Time
Job description: Job Description For TL-Sales: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities Managing day to day Sales targets (B2C Sales) To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit-related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, Standing along and Directing Others Managing & measuring work Ability to handle sales pressure Excellent verbal and written communications skills Strong external and management reporting skills. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desired Skills and Experience- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Insurance (Health/Motor/Life) Sales: Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to lead employees on their team to performance of the Performance Criteria. What Do we offer: Best CTC in the industry along with per month incentives, medical insurance, Gratuity. Interested candidates can share their updated resume at Or Can reach on- 8448684083
Gurugram
INR 2.75 - 4.0 Lacs P.A.
Work from Office
Full Time
Company: Policy Bazaar Insurance Brokers Pvt. Ltd. Job Title: Customer Service Executive If you are interested in joining our team, please share your resume at pranshulkatariya@policybazaar.com or WhatsApp at 8527725881 Location: Sector 44, Gurugram (Face 2 Face Interviews only) Employment Type: Full-time Salary range: 2.5 - 4LPA, depending on relevant experience . Job Description: Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills. Responsibilities: - Handle customer inquiries via phone, email, and chat. - Provide detailed information about our products and services. - Assist customers in making informed decisions about their insurance needs. - Maintain accurate records of customer interactions and transactions. - Resolve customer complaints in a professional and timely manner. - Collaborate with team members to improve customer satisfaction. Requirements: - Experience: 0-4 years in customer service or sales. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts effectively. - Basic computer skills and familiarity with CRM systems. - Strong problem-solving abilities and attention to detail. - High School Diploma and Bachelor's degree preferred. Working Conditions : - 6-day working week. We do not conduct virtual interviews. Policy Bazaar is an equal opportunity employer and welcomes candidates from all backgrounds to apply.
Chandigarh, Bengaluru, Mumbai (All Areas)
INR 3.0 - 4.5 Lacs P.A.
Work from Office
Full Time
Interested candidates can share their resume to Shreya- 8527714394 or can mail on shreyachandra@policybazaar.com Job Description: MALE CANDIDATES ARE PREFERRED Industry: Insurance Channel: Direct Sales CTC: 3lpa to 4.5lpa Location - Chandigarh/ Mumbai/ Bangalore Key Responsibilities: Acquire new customers and generate sales for insurance policies through direct channels. Build and maintain strong relationships with clients to ensure long-term business growth. Understand customer needs and suggest appropriate health insurance plans. Achieve sales targets and contribute to the company's revenue goals. Ensure excellent customer service and handle client queries effectively. Stay updated on industry trends, competitor offerings, and regulatory guidelines. Collaborate with internal teams for seamless policy issuance and claim processing. Requirements: Experience: 1-6 years in Field sales, preferably in insurance or financial services. Qualification: 12th in any discipline Skills : Strong communication and interpersonal skills. Sales driven mindset with negotiation abilities. Knowledge of health insurance products and market trends. Language: Hindi & English Perks & Benefits: Fixed salary with unlimited incentives + GMC Regards, Shreya Chandra 8527714394 Hiring Team PolicyBazaar
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Job Title: Sales Executive If you are interested in joining our team, please share your resume at pranshulkatariya@policybazaar.com or WhatsApp at 8527725881 CTC: 2.5 - 3.9 LPA + Incentives Location: Gurugram Experience: 0-3 years Education: Graduate/Undergraduate Job Summary: We are looking for Sales Executives to drive customer acquisition and revenue growth by selling insurance products. The role involves identifying sales opportunities, engaging with customers, and closing deals effectively. Key Responsibilities: Convert leads into sales through inbound and outbound calls. Promote and sell insurance products to potential clients. Meet and exceed sales targets consistently. Build and maintain relationships with existing and potential customers. Provide excellent customer service and support during the sales process. Required Skills: Strong communication skills in Hindi and English . Ability to meet sales targets and handle objections. Strong persuasion and negotiation skills. Ability to handle high call volumes and work under pressure. Interview Process: First Round: Virtual/Telephonic Final Round: In-office interview (Gurugram) Why Join Us? Competitive salary with attractive incentives . Fast-paced and energetic work environment. Opportunities for career growth and skill development. Work with Indias leading insurance aggregator. About Policybazaar Policybazaar is Indias leading insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities , dynamic work culture , and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector!
Hyderabad, Chennai, Mumbai (All Areas)
INR 2.5 - 4.5 Lacs P.A.
Work from Office
Full Time
Role- Relationship Manager - Field Sales Product- Insurance Channel- Direct Channel Locations- Mumbai, Hyderabad, Chennai & Banglore CTC- 2.50 to 4.5 LPA + Incentives Connect - HR Nikita - 9773626804/ 9717102713 Job Description Acquire new customers and generate sales for health insurance policies through direct channels. Build and maintain strong relationships with clients to ensure long-term business growth. Understand customer needs and suggest appropriate health insurance plans. Achieve sales targets and contribute to the company revenue goals. Ensure excellent customer service and handle client queries effectively. Stay updated on industry trends, competitor offerings, and regulatory guidelines. Collaborate with internal teams for seamless policy issuance and claim processing. Requirements: Experience: 1-3 years in sales, preferably in insurance or financial services. Qualification: Graduate in any discipline Skills: Strong communication and interpersonal skills. Sales-driven mindset with negotiation abilities. Self-motivated and result-oriented. Knowledge of health insurance products and market trends. Language: Proficiency in English, Hindi and Marathi Perks & Benefits: Fixed salary with performance-based incentives. Career growth opportunities in the insurance sector. Training and development support. Fixed travel allowance Interested candidates can share their resume to HR Nikita on 9717102713 / 9773626804 or can mail on nikitajaiswal@policybazaar.com
Gurugram, Delhi / NCR
INR 2.0 - 2.5 Lacs P.A.
Work from Office
Full Time
URGENTLY HIRING!!! CONTACT HR DHRITI - +91-8527282112 What would be the roles and responsibilities Assisting customers in sale of a range of financial products on call. Reaching productivity that meets job standards, while working with speed and accuracy. Meeting and exceeding targets as assigned periodically. Ability to learn about products and services and describe/explain them to prospects. Understanding customer requirement and closing sales. Responding in a timely and effective manner to all internal communication. What we are looking for in a candidate Should be Confident & Dynamic. Should have a bent towards Sales. Excellent interpersonal and listening skills Good persuasion skill. Should be efficient in converting customer interest into sales. Good negotiation skills. Team Player Quick learner, creative and achiever. Passionate about work output Desired Skills and Experience- SSC or higher education. Fresher or Experience Ability to communicate effectively Hindi & English language. Basic computer skills. What do we offer? Amazing work culture. Complete Day shift. 6 Day working 1 Roster off Unlimited Incentives Good opportunity for career progression. GMC- Group medical coverage Gratuity is paid as per applicable law which is over and above total offered CTC HR DHRITI - +91-8527282112
Gurugram
INR 2.5 - 4.5 Lacs P.A.
Work from Office
Full Time
The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities to Meet and exceed business to business sales targets Successfully create business from new and existing clients account Manage complex negotiations with senior-level executives Build rapport and establish long term relationships with business clients Qualifications 0-3 years' quota carrying sales experience Experience and working knowledge of CRM systems Demonstrable track record of over-achieving quota Strong written and verbal communication skills *Salary*: Up to 4.5 LPA + Lucrative Incentives* Interested candidates can share their CV on the given number Muskan Batra *8130693897*.
Gurugram
INR 2.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Provide accurate information about products, services, and policies Resolve customer complaints and issues efficiently and with empathy Document interactions and transactions, recording details of inquiries, complaints, and actions taken Follow up with customers to ensure their issues are resolved to satisfaction Escalate unresolved or complex issues to appropriate departments or supervisors Maintain up-to-date knowledge of company products, services, and procedures Meet or exceed individual and team performance targets
Hyderabad
INR 2.5 - 4.25 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities Identify potential customers and build relationships to generate leads for sales growth. Meet or exceed monthly targets by acquiring new customers and increasing revenue through upselling existing ones. Collaborate with internal teams to resolve customer issues and improve overall satisfaction. Conduct field visits to meet with clients, understand their needs, and provide tailored solutions. Desired Candidate Profile 1-4 years of experience in banking sales or related field (insurance sales, loan sales). Excellent communication skills with ability to build rapport with clients at all levels. Ability to work independently with minimal supervision while meeting deadlines. Only Males are eligible. Age 18-30 years Bike and license is mandatory. Telugu and English Mandatory.
Gurugram
INR 2.5 - 3.5 Lacs P.A.
Work from Office
Full Time
Job Title: Customer Service Executive CTC: 2.5-4 LPA Location: Gurugram Experience: 0-5 years Education: Graduation required Freshers with good communication can apply Contact Person- Harshdeep singh- 7042244979 Job Summary: We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally. Key Responsibilities: Handle inbound and outbound customer calls related to insurance queries. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction by offering excellent service. Update customer records and process requests in a timely manner. Work closely with internal teams to address escalations. Required Skills: Strong verbal and written communication in Hindi and English. Problem-solving skills with a customer-centric approach. Ability to handle high call volume. Basic computer proficiency. Why Join Us? Work with Indias leading insurance aggregator. Competitive salary with attractive incentives. Fast career growth and learning opportunities. Supportive and energetic work environment.
Bengaluru
INR 11.0 - 14.0 Lacs P.A.
Work from Office
Full Time
About the Job We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment. Roles and Responsibilities: Operations & Sales Management Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Set, track, and achieve sales and performance KPIs, ensuring SLA adherence. Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting. Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes. Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations. Team Leadership & Performance Management Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities. Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics. Implement employee development initiatives such as mentoring and career progression plans. Hire and onboard team leads and managers, ensuring smooth induction and integration into operations. Client & Stakeholder Management Build strong partnerships with clients by ensuring operational alignment with their expectations. Conduct weekly and monthly review meetings to track progress and identify areas of improvement. Implement escalation and governance models to streamline communication and issue resolution. Collaborate with internal departments to enhance service delivery and operational efficiency. Process Improvement & Compliance Identify and drive continuous improvement initiatives to optimize sales and service quality. Ensure compliance with audit requirements, security policies, and operational standards. Develop and enforce best practices to maintain high levels of employee and customer satisfaction. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desires Skills and Experience: Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable. Experience into managing a team of 120-140 telecallers along with TL, AM, DM reporting to him. Prior experience in managing large sales teams in a contact center environment. Familiarity with CRM tools and sales analytics platforms. Strong leadership and team management skills. Proven track record in B2C sales, tele-sales, and contact center operations. Ability to analyze data, solve problems, and drive performance improvements. Excellent communication (verbal & written) and interpersonal skills. High level of integrity, action orientation, and perseverance. Strong financial acumen and ability to manage P&L metrics. Ability to handle sales pressure, motivate teams, and drive results. What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com
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