Platform Engineer - Support (Linux and Mac)

Platform Engineer Support (Linux and Mac)

This role requires a strong background in Linux system administration and operations, excellent problem-solving and troubleshooting skills, and a passion for automation and continuous learning.

Essential job functions include, but are not limited to:

• Provide operational support and work directly with end users to understand requirements and resolve trouble tickets


• Drive consistent, standardised solutions across IB for hardware, software, configurations, and processes


• Implement tools and processes for efficient operational management, including change management, monitoring, and alerting


• Provide after-hours or weekend support when necessary for high-risk or planned data centre maintenance and upgrades


• Contribute to issue resolution through automation


• Collaborate with internal teams to deliver timely, proactive solutions


• Communicate complex technical concepts to individuals with varying levels of technical expertise

• Bachelor s degree in a relevant field or equivalent experience


• 2+ years of experience in Linux system administration or operations


• Strong understanding of core Linux concepts and technologies (e.g., LVM, systemd, memory/CPU/network/disk management, Bash scripting)


• Experience with storage protocols and technologies such as NFS, iSCSI, and Fibre Channel


• Ability to remain calm under pressure and systematically resolve issues


• Willingness to take on tasks outside of formal training and learn new technologies


• Solid understanding of host and network security concepts


• Familiarity with standard services and protocols (DNS, DHCP, Active Directory/LDAP, SSH, SNMP)


• Understanding of modern monitoring tools and concepts (e.g., Prometheus, New Relic, Datadog)

• Familiarity with AWS or another cloud provider


• Programming experience (e.g., Python)


• Experience with DevOps tools

• Competitive salary package


• Performance-based annual bonus (cash and stock)


• Group medical and life insurance


• Modern offices with free amenities and fully stocked cafeterias


• Monthly food card and company-paid snacks


• Hardship/shift allowance with company-provided pickup and drop-off facility*


• Attractive employee referral bonus


• Frequent company-sponsored team-building events and outings

Depending on shift assignment
*Benefits package is subject to change at management s discretion