Planning and Scheduling Administrator

What we’re looking for
The Planning & Scheduling Administrator is responsible for delivery of Planning and Scheduling jobs for standard Service Delivery In-Service or MEC jobs. This role ensures requests are completed efficiently and in accordance with proposed KPI targets, maintaining high levels of service and compliance with global standards and processes. Activities will include receiving and acknowledging client requests promptly and professionally. What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

• Fixed-term role for 1 year, extension will depend upon business requirement

• Conduct technical competency (TC) checks to determine the appropriate TCs required for a given scope
• Check resource availability and propose suitable assignments.
• Schedule tasks in the surveyor calendar, ensuring efficient use of resources.
• Action Planning & Scheduling requests from receipt to completion, ensuring they meet proposed KPI targets.

Request Validation: Validate requests by conducting contract and account checks to ensure all requirements are met to include checking the feasibility of remote surveys where applicable.

Client Communication: Confirm attendance with clients, providing clear and timely communication regarding scheduling and any changes.

Knowledge Development: Continue to develop local knowledge of clients, locations, and surveyors to enhance scheduling effectiveness.

Standards and Processes: Ensure adherence to global standards and processes in all planning and scheduling activities, maintaining high levels of accountability and performance in compliance with these standards.

Client Centricity: Escalate client feedback to managers and taking proactive steps to maintain positive experiences. Promote a client-centricity culture, focusing on a positive and consistent client journey.

Ownership Handover: Ensure smooth and clear handover of tasks between teams during process cycle. Follow RACI document and clearly communicate transition points to avoid any task overlap or gaps in ownership

• Strong organizational and time-management skills, with the ability to handle multiple tasks and meet deadlines
• Excellent attention to detail and accuracy in managing requests and scheduling.
• Good communication and interpersonal skills, with the ability to interact professionally with clients and team members.
• Basic understanding of technical competency requirements and resource allocation.
• Commitment to continuous learning and knowledge sharing.
• Strong understanding of global standards and processes, with the ability to ensure compliance.

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Displays a team spirit, particularly in a multicultural environment