Physiotherapy Support (Paid Internship)

Role Summary

DoctosTheFamily is a physiotherapy-led, family-focused healthcare service provider. This Calling & Patient Success Intern will handle patient communication, appointment support, and care coordination. Success in this role means delivering clear and empathetic conversations in English, maintaining accurate follow-ups, and ensuring patients feel guided and supported at every touchpoint.

Internship Type:

What Success Looks Like

A successful intern will:

• Communicate confidently in English on calls, messages, and patient follow-ups
• Improve appointment conversions and reduce missed follow-ups
• Maintain clean, organised call logs and patient status updates
• Help the clinical team focus more on treatments by managing patient coordination smoothly

How This Role Fits in the Organisation

This role sits at the centre of patient workflows — bridging communication between patients, physiotherapists, and internal clinical operations. It directly impacts patient trust, scheduling efficiency, and service delivery quality, and supports the organisation’s mission of delivering stress-free, family wellness and rehabilitation care.

Responsibilities

• Handle patient calls in English, explain physiotherapy services in simple terms, and guide them to book or confirm appointments
• Maintain call and follow-up records to track patient status (booked, pending, follow-up required, completed)
• Coordinate appointments between patients and the physio/clinical team based on availability
• Send timely reminders via call or message to reduce no-shows
• Escalate medical concerns or complex queries to the clinical team
• Communicate in a warm, respectful, and inclusive manner with all patients

Qualifications

• Skills:

  Excellent verbal and written English communication skills; confident on phone calls

• Education:

  Any undergraduate degree or current student; background in healthcare/physiotherapy/biology is a plus

• Experience:

  Prior experience in clinics, calling, customer support, or healthcare is preferred but not mandatory

• Other:

  Comfortable using basic tools (Google Sheets/Excel, WhatsApp, phone calling apps)