Physiotherapist

Job Description

Reception & Front Desk Duties Greet and guide patients, attendants, and visitors courteously. Register patients, manage appointments, and maintain patient records. Answer incoming calls, respond to inquiries, and redirect calls as needed. Ensure timely check-in and check-out processes for patients. Maintain cleanliness and professional appearance of the front desk area. Billing & Accounts Generate invoices for dialysis sessions and other services rendered. Maintain accurate records of payments (cash, UPI, card, or insurance). Reconcile daily collections and submit cash reports to the finance/admin team. Maintain petty cash and ensure documentation of all cash transactions. Coordinate with insurance providers for billing and claims processing. Administrative Support Maintain and update patient database and documentation. Assist in procurement by maintaining stock records of consumables and informing the concerned team for replenishment. Help with HR-related clerical work (e.g., staff attendance reports). Support in monthly financial reporting to head office/accountant. Requirements Technical Skills Proficiency in MS Office (especially Excel and Word). Experience with accounting software (Tally, Zoho Books, or equivalent) is an advantage. Familiarity with billing systems used in healthcare is a plus. Communication & Soft Skills Good verbal and written communication in English and local language. Courteous, empathetic, and professional in dealing with patients and families. Attention to detail and strong organizational skills. Ability to multitask and handle stressful situations calmly.