Phone Pe Customer Service

📞 Job Title: Customer Service Executive – PhonePe Process  📍 Location: Ghansoli, Navi Mumbai  📝 Job Description:  ➡️Handle customer queries related to PhonePe app via calls, emails, or chats  ➡️Assist with UPI, wallet, recharge, payment failures, refunds, and transaction issues  ➡️Guide users on app usage, features, and troubleshooting steps  ➡️Provide clear and professional support to resolve issues quickly  ➡️Maintain customer satisfaction and follow process guidelines  ➡️Escalate complex issues to the senior support team when necessary  ✅ Requirements:  ➡️HSC / Graduate  ➡️Good communication skills in English & Hindi  ➡️Fresher or minimum 6 months of customer service/BPO experience preferred  ➡️Basic knowledge of digital payments/UPI helpful  ➡️Comfortable with rotational shifts 💼 Shift: Rotational shifts including weekends 💰 Salary: ₹14,000 – ₹18,000 (depending on experience)