Performance Test Lead

Role Overview: The Level 3 Dynatrace Analyst will technically lead the team, drive advanced observability, and align monitoring insights with business priorities. You will serve as the primary escalation point for L1/L2 teams, provide strategic recommendations, manage critical incidents, and ensure the monitoring platform delivers actionable insights supporting business outcomes. The role requires strong product fundamentals and technical understanding to bridge complex technical issues with business impact.

Key Responsibilities: • Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support • Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools • Dynatrace Managed Administration, including cluster management and best practices • Provide L3 support for Dynatrace APM, including incident analysis, root cause identification, and resolution of complex application and infrastructure monitoring issues • Manage customer escalations and conduct customer calls as required • Configure and maintain dashboards, alerting profiles, tagging, synthetic monitors, and business transactions • Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring • Onboard and manage OneAgents for OpenShift & Kubernetes workloads • Set up RUM (Real User Monitoring) for applications • Troubleshoot issues, perform log analysis, and drive resolution to closure • Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification • Work with Dynatrace Support to raise, track, and resolve tickets • Manage incidents, service requests, change requests, and problem records • Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices • Kubernetes & OpenShift administration; exposure to AWS and GCP environments • Automate routine maintenance tasks and deployment activities using scripting (Python, Shell) and infrastructure-as-code tools • Participate in service improvement initiatives and contribute to refining monitoring