People Services Knowledge Base Manager

The People Services Knowledge Base Manager role, part of the Business Operations team within the People Services Program Management organization, reports to the People Services Connect to Resolve Manager. Your main responsibility will be to ensure that the C2R Golden Rules for Content Management are effectively applied in various countries, focusing on maintaining the quality of the Knowledge Base (KB) within the People Services scope. The Program Management team is dedicated to managing global projects within People Services and ensuring operational excellence, particularly in the Connect to Resolve (C2R) domain. Business Operations (BO) aims to deliver top-notch enterprise services that support Sanofi in advancing scientific innovations to enhance people's lives. As part of this global business unit, you will be contributing to the culture of innovation and excellence that Sanofi is committed to fostering. You will work alongside a skilled leadership team, determined to achieve high performance and drive long-term success. In this role, you will collaborate with operational teams to prioritize Content Management based on User Experience, ensuring the best practices are followed. By providing guidance and expertise on Content Management topics, you will play a crucial role in enhancing the User Experience for our articles. This position offers the opportunity to work in an international setting, engage with diverse teams, propose innovative ideas, and contribute to a dynamic work environment. Your key responsibilities will include maintaining KB Governance in alignment with the People Services C2R Manager, ensuring adherence to global content creation standards, conducting regular quality audits of local KBs, monitoring language strategy compliance, and acting as a Subject Matter Expert in KB-related activities. Additionally, you will develop training materials and conduct training sessions for operational teams, support in KB-related duties, and drive continuous improvement through effective stakeholder management and quality management skills. To excel in this role, you should possess a Bachelor's degree, at least 3 years of experience in Knowledge Management (Content & Quality management), strong analytical skills, effective stakeholder management abilities, and proficiency in Microsoft Office. Knowledge of Service NOW and Microsoft PowerBI would be advantageous. You must be fluent in English and have the soft skills necessary to work collaboratively in an international and functional matrix environment. Choosing to join us means embarking on a journey where you can contribute to bringing science to life, grow your career through various opportunities, and benefit from a comprehensive rewards package. You will have the chance to work in an international environment, collaborate with diverse teams, and drive innovation. Let's pursue progress together and discover extraordinary possibilities at Sanofi.,