273 Pentaho Jobs - Page 4

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Location: Mumbai About Us StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India. Why Work With Us? At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As an Manager – Business Intelligence, you will lead data-driven decision-making by transforming complex datasets into strategic insights. You will optimize data pipelines, automate workflows, and integrate AI-powered solutions to enhance efficiency. Your expertise in database management, statistical analysis, and visualization will support business growth, while collaboration with leadership and cross-functional teams will drive impactful analytics strategies. About You 8+ years of experience in Business Intelligence, Revenue Management, or Data Analytics, with a strong ability to turn data into actionable insights. Bachelor’s or Master’s degree in Business Analytics, Data Science, Computer Science, or a related field. Skilled in designing, developing, and implementing end-to-end BI solutions to improve decision-making. Proficient in ETL processes using SQL, Python, and R, ensuring accurate and efficient data handling. Experienced in Google Looker Studio, Apache Superset, Power BI, and Tableau to create clear, real-time dashboards and reports. Develop, Document & Support ETL mappings, Database structures and BI reports. Develop ETL using tools such as Pentaho/Talend or as per project requirements. Participate in the UAT process and ensure quick resolution of any UAT issue or data issue. Manage different environments and be responsible for proper deployment of reports/ETLs in all client environments. Interact with Business and Product team to understand and finalize the functional requirements Responsible for timely deliverables and quality Skilled at analyzing industry trends and competitor data to develop effective pricing and revenue strategies. Demonstrated understanding of data warehouse concepts, ETL concepts, ETL loading strategy, data archiving, data reconciliation, ETL error handling, error logging mechanism, standards and best practices Cross-functional Collaboration Partner with Product, Marketing, Finance, and Operations to translate business requirements into analytical solutions. Key Metrics: what you will drive and achieve Data Driven Decision Making &Business Impact. Revenue Growth & Cost Optimization. Cross-Functional Collaboration & Leadership Impact BI & Analytics Efficiency and AI Automation Integration Our Core Values: Are you a CURATER? Curious : Here, your curiosity fuels innovation. User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing—because we’re all about continuous improvement. Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel. Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas. Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team’s successes and failures. Customer Centricity: You know your customers’ business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop. Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals. Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis. Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards. Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support. StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.

Required Skills : Working knowledge of Big Data / cloud-based / columnar databases (such as Snowflake, AWS Redshift, Bigquery etc.) Experience in scripting languages like Python, R,Spark, Perl, etc. Very good knowledge of ETL concepts Experience in ETL tools like SSIS, Talend, Pentaho, etc., is a plus Very good knowledge of SQL querying Rich experience in relational data modelling Experience in developing logical, physical, and conceptual data models. Experience in AWS & Google cloud Services is a plus Experience with BI dashboard is plus Implementing automated testing platforms and unit tests Proficient understanding of code versioning tools, such as Git Strong analytical skills and problem-solving aptitude. Ability to learn new technologies quickly. Work with other team members in collaborative manner. Passionate to learn & work on versatile technologies Notice Period : Immediate 15 days

Responsibilities This is a CONTRACT TO HIRE on-site role for a Data Engineer at Quilytics in Mumbai. The contract will be of 6 months with an opportunity to convert to full time role. As a Data Engineer, you will be responsible for data integration, data modeling, ETL (Extract Transform Load), data warehousing, data analytics, and ensuring data integrity and quality. You will be expected to understanding fundamentals of data flow and orchestrations and design and implement secure pipelines and datawarehouses. Maintaining data integrity and quality is of utmost importance. You will collaborate with the team to design, develop, and maintain data pipelines, data platforms using Cloud ecosystems like GCP, Azure, Snowflake etc. You will be responsible for creating and managing the end-to-end data pipeline using custom scripts in python, R language or any third party tools like Dataflow, Airflow, AWS Glue, Fivetran, Alteryx etc. The data pipelines built will be used for managing various operations from data acquisition, data storage to data transformation and visualization. You will also work closely with cross-functional teams to identify data-driven solutions to business problems and help clients make data-driven decisions. You will also be also expected to help build dashboards or any custom reports in Google sheets or Excel. Basic to mid level proficiency in creating and editing dashboards on at least one tool is a must. Qualifications 2+ of experience in using python language to perform Data Engineering, Data Modeling, Data Warehousing and Data Analytics and ETL (Extract Transform Load) Familiarity with GUI based ETL tools like Azure data factory, AWS Glue, Fivetran, Talend, Pentaho etc. for data integration and other data operations. Strong programming skills in SQL, and/ or R. Python. This is a must-have skill. Experience in designing and implementing data pipelines and data platforms in cloud and on-premise systems Basic to mid level proficiency in data visualization on any of the industry accepted tools like Power BI, Looker studio or Tableau is a plus. Understanding of data integration and data governance principles Knowledge of cloud platforms such as Snowflake, AWS or Azure Excellent analytical and problem-solving skills and good communication and interpersonal skills Bachelor's or Master's degree in Data Science, Computer Science, or a related field

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Must have technical skills: 4 years+ onSnowflake advanced SQL expertise 4 years+ on data warehouse experiences hands on knowledge with the methods to identify, collect, manipulate, transform, normalize, clean, and validate data, star schema, normalization / denormalization, dimensions, aggregations etc, 4+ Years experience working in reporting and analytics environments development, data profiling, metric development, CICD, production deployment, troubleshooting, query tuning etc, 3 years+ on Python advanced Python expertise 3 years+ on any cloud platform AWS preferred hands on experience on AWS on Lambda, S3, SNS / SQS, EC2 is bare minimum, 3 years+ on any ETL / ELT tool Informatica, Pentaho, Fivetran, DBT etc. 3+ years with developing functional metrics in any specific business vertical (finance, retail, telecom etc), Must have soft skills: Clear communication written and verbal communication, especially with time off, delays in delivery etc. Team Player Works in the team and works with the team, Enterprise Experience Understands and follows enterprise guidelines for CICD, security, change management, RCA, on-call rotation etc, Nice to have: Technical certifications from AWS, Microsoft, Azure, GCP or any other recognized Software vendor, 4 years+ on any ETL / ELT tool Informatica, Pentaho, Fivetran, DBT etc. 4 years+ with developing functional metrics in any specific business vertical (finance, retail, telecom etc), 4 years+ with team lead experience, 3 years+ in a large-scale support organization supporting thousands ofusers