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PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 years

0 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

marketing certification communication flexibility documentation composition typing service resolve escalation drive

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description: -

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, BSC IT, - BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

****Digital Marketing Certification: Required if Fresher

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Ability to use a desktop computer system
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Flexible with the working schedule
Ability to work overtime as required by business
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Resolving Technical complex queries,
escalation channel to drive solution of B2B queries,
detect and track App defects and inconsistencies,
drive continuous improvement through root cause identification and defect elimination

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Cognizant

IT Services and IT Consulting

Cognizant

gurgaon, haryana, india

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PE-CX-Multi Channel Helpdesk