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PE-Content Services-CuMoLa

PE-Content Services-CuMoLa

Cognizant

2 - 6 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

customer service data curation extraction communication skills time management websites navigation decision making excel sheets logical analytical skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for providing excellent customer service and exceeding customer expectations. Your main tasks will include ensuring logical and meaningful extraction of URL content with 100% SLA adherence, preparing action plans for process improvements, and delivering high-quality extractions consistently without fail. It is essential to develop domain expertise, challenge discrepancies, and conduct high-quality Root Cause Analyses (RCAs) to identify recurring high severity issues. Ideally, you should have 2 to 3 years of experience in customer support or technical support in the online industry, particularly with processes related to data curation extraction. A good understanding of websites and navigation to retrieve desired information is required. You must possess excellent communication skills, both written and oral, decision-making abilities, basic knowledge of Excel sheets, logical analytical skills, and a keen eye for details. Time management skills, proactive organization, and a successful track record in a team environment are essential for this role.,

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PE-Content Services-CuMoLa