Patient Service Representative

Role Overview: As a Patient Service Representative at DCA, your primary responsibility will be to provide exceptional patient care and satisfaction in a collaborative environment. You will play a crucial role in offering comprehensive, personalized care with a focus on patient comfort and advanced treatments for optimal oral health. This position is perfect for individuals who are passionate about delivering excellent customer service, eager to learn, and looking to kickstart or advance their career in the dental field. Your support to the staff and patients will involve answering phones, addressing inquiries, scheduling appointments, and assisting with treatment plans and financial arrangements. Key Responsibilities: - Provide outstanding customer service by acknowledging, smiling, and greeting patients upon arrival and dismissal. - Respond to patient questions and concerns according to DCA policies. - Answer phones, schedule, confirm, and manage appointments efficiently. - Maintain an appointment book and follow up on no-shows and cancellations. - Check voicemails daily and ensure prompt responses. - Keep the reception area clean and welcoming for patients. Qualifications Required: - Previous experience in customer service roles is preferred. - Strong communication skills and a friendly demeanor. - Ability to multitask and work effectively in a fast-paced environment. - Basic knowledge of dental terminology would be advantageous. Kindly confirm your interest in moving forward with the next steps. Additional Details: No additional details provided in the job description.,