Patient Scheduler (US Healthcare Medical Billing)

Key Responsibilities

• Appointment Scheduling
• Schedule, reschedule, and confirm patient appointments in coordination with providers.
• Manage cancellations and no-shows with appropriate follow-up.
• Patient Communication
• Make outbound calls to patients to confirm demographic and insurance details.
• Remind patients of upcoming appointments, required documents, or pre-authorizations.
• Provide clear instructions related to visit type (in-person, telehealth, follow-up, etc.).
• Ensure correct entry of insurance information to prevent claim denials.
• Coordinate with the eligibility and verification team as needed.
• Documentation & Data Entry
• Accurately record patient demographics, insurance, and appointment details in the practice management system (eCW/athena/etc.).
• Ensure compliance with HIPAA and company policies in handling patient information.
• Coordination with RCM Team
• Work closely with billing, coding, and authorization teams to ensure all pre-visit requirements are met.
• Notify the RCM team of potential issues that may impact claim submission or reimbursement.

Required Skills & Competencies

• Strong communication skills (verbal & written) with a customer service mindset.
• Knowledge of healthcare terminology, insurance plans, and medical billing basics
• Proficiency in practice management systems and MS Office (Excel, Word).
• Familiarity with HIPAA and compliance regulations.
• It's a NIGHT shift job (5.30 PM to 2.30 AM IST)
• Work from office job only

Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Experience:

• total work: 1 year (Preferred)

Work Location: In person