Patient Representative

Job Description

Company DescriptionMayflower Women's Hospital is a center for advanced gynaecological endoscopic surgeries located in Ahmedabad. Through continuous innovation and research, our vision is to revolutionize the Women Healthcare System. Key Responsibilities:Welcome and guide patients and their families during visitsAddress patient queries and resolve complaints courteously and promptlyCoordinate with doctors, nurses, and departments for timely patient servicesSupport the admission, discharge, and transfer processMaintain accurate patient interaction recordsAssist in feedback collection and service quality improvementEscalate unresolved issues to the appropriate authorityRequired Qualifications:Bachelor’s degree in any discipline (Healthcare/Hospital Administration preferred)2+ years of experience in patient services, hospitality, or customer careExcellent communication in English, Hindi, and GujaratiKnowledge of hospital systems and patient care protocolsProficient in MS Office and patient management software