Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Pravaayu Healthcare
>
Patient Issue Resolution (Call based) Fresher

Patient Issue Resolution (Call based) Fresher

Pravaayu Healthcare

0 - 1 years

1 - 2 Lacs

mumbai

Posted:3 days ago| Platform:

Apply

Skills Required

issue resolution patient follow-up customer experience management patient relationship management patient feedback calls complaint handling revenue generation customer query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Patient Feedback Calls

Call patients post-consultation and during therapy to collect structured feedback.
Understand their experience with doctors, therapists, and support staff.
Identify any dissatisfaction or concern early.

Issue Resolution

Handle patient concerns with empathy and professionalism over the call.
Coordinate internally with the clinic team to resolve issues quickly.
Follow up with the patient till the issue is fully closed.

Tracking & Reporting

Maintain a daily log of feedback, complaints, and resolutions.
Share key insights and trends with the management team weekly.

Experience Enhancement

Suggest process improvements based on recurring feedback.
Ensure every patient leaves the call feeling heard, valued, and cared for.

Candidate Profile

Graduate with 6months-1yr of experience in customer service / tele-calling / patient relations.
Excellent communication in English, Hindi, and Marathi/Gujarati.
Empathetic listener, patient, and solution-oriented.
Comfortable handling emotional or sensitive conversations.
Basic computer knowledge (Excel, Google Sheets, CRM tools).

More Jobs at Pravaayu Healthcare

Accounts Assistant

Mumbai, Andheri East

1 - 3 yrs

INR 2 - 3 Lacs

Digital Marketing Associate

Mumbai, Andheri

2.0 - 3.0 yrs

INR 3 - 4 Lacs

Centre Manager (Sales)

Mumbai, Borivali

2.0 - 5.0 yrs

INR 2 - 5 Lacs

Ayurveda Doctor ( BAMS + MD )

Mumbai, Borivali

2.0 - 4.0 yrs

INR 2 - 6 Lacs

Social Media Executive

Mumbai, Andheri East

Experience: Not specified

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.