Job
Description
ROLES AND RESPONSIBILITIES FOR PATIENT COMMUNICATION EXECUTIVE 1. Call Management and Patient Interaction - Proactively manage and handle a high volume of inbound and outbound patient calls for appointment scheduling, queries, and follow-ups. - Demonstrate strong call-making and attending skills with professionalism, ensuring patient concerns are addressed promptly. - Efficiently handle challenging patient interactions, offering clear information and solutions with a calm demeanour. 2. Appointment Scheduling - Use MS Excel and other relevant tools to accurately schedule, organize, and manage appointments for domestic and international clients. - Support in Implementation of innovative scheduling techniques to reduce patient wait times, ensuring a streamlined experience. 3. Written Correspondence - Manage written communication on behalf of Dr. Deepak, addressing both internal and external stakeholders. - Draft clear, professional letters and official correspondences. - Handle emails related to appointments, prescriptions, and patient inquiries with precision and clarity. 4. Language Proficiency - Exhibit proficiency in written and spoken English and Hindi, ensuring clear, professional communication. Preferred Candidate Profile: - Post-graduate degree in HR, Communications, Marketing, Hospitality, English, Stenography, or related fields. - Experience in call-making, particularly in call centers or similar environments, with a strong focus on handling patient calls. - Strong communication skills in managing calls, crafting written communication, and overseeing financial transactions. - Ability to handle high-pressure situations with composure and professionalism, especially during patient interactions. - Excellent organizational skills and attention to detail in managing appointments and patient queries. --- This revised version emphasizes the call-handling aspect as a primary responsibility. Let me know if you'd like to tweak anything further! Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Ability to commute/relocate: Greater Kailash Ii, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable handling 50+ calls per day? Experience: total work: 2 years (Required) Work Location: In person
