Patient Care Executive

Job Description

: Patient Care Executive Report to whom: Manager- Operation Qualification : Graduate, Post Graduate Responsible for : All In-Patient related activities Duties & Responsibilities: Greeting and introduction for new admissions. Daily interaction with the patients, query handling & collecting feedback from the patient/attendant in both Hard copy & digital format. To keep the ambience neat and tidy with co-ordination with Facility team. IP Coordination: Floor operations, Bed management, bed allocation, Ward management, utility management etc. Monitoring various clinical projects, the discharge process TAT improvements. Admission discharger criteria, these trends and score presented to the management on monthly basis. To ensure timely room clearing by the F&B staff. Follow-up for the negative reviews and ensuring the patient satisfaction. Ensure that all the in-patients are met every day and their queries are resolved. Make arrangements and celebrate special occasions of in patients. Collect feedback in prescribed feedback forms from all patients and share the analysis with the management on a monthly basis. Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner. Continuously get involved in the reviewing of processes for better service delivery. Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital. To handle quality related work. Regular conversation with the treating doctor to enhance service facilitation. Will be responsible for any other duties assigned by the management from time to time. Skill Sets: Verbal Ability/Communication Skill Problem Solving/Decision Making Leadership Qualities