Patient Access & Reimbursement Manager (AIN Quality Manager)

Amgen Inc

2 - 7 years

6 - 9 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

ms office outlook warehouse operations last mile delivery warehouse management logistics operations vendor management project management supply chain management agile jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs). The Quality check process ensures that all applicable sources and documents from Amgen PSPs are reviewed for reportable events within a timely manner.
Completing Quarterly Data Review (QDR) requests from PV Compliance
Cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team
Strengthen synergies across Quality in partnership with the U.S-based Quality Manager
Collaborating via calibration sessions with Leadership, Training, and Knowledge Management to ensure consistent evaluation
Providing feedback to hub staff, leadership, and training teams
Evaluating the performance of agents across all service types via the applicable scorecards
Performing call listening sessions to address agent errors
Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services

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What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a detail oriented individual with these qualifications.

Basic Qualifications:

Master's Degree
Or
Bachelors degree and 2 years of patient access experience
Or
Associates degree and 6 years of patient access experience
Or
High school diploma / GED and 8 years of patient access experience

Preferred Qualifications:

Previous supervisory or leadership experience
In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them
Attention to detail, prioritization skills and time management
Previous experience working with a quality monitoring management system
Skilled at active listening and analytical capability
3+ years working in HUB operations or similar proven experience
Strong facilitation, communication, motivational and social skills
Proficiency with MS Office products and Smartsheet
Ability to easily adapt to change and prioritize based on business need

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