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Caterpillar Inc
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Parts Information Specialist

Parts Information Specialist

Caterpillar Inc

4 - 7 years

7 - 11 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

mining construction process improvement project management service excellence data collection sis product support new product introduction logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately.

What You Have:

Review day-to-day work completed by parts information staff for accuracy. Provide appropriate coaching to improve performance.
Train and mentor new staff on how to create, validate, and revise technical parts information.
Develop and maintain parts information standards.
Participate in and lead process improvement efforts.
Communicate the importance of customer needs/expectations to parts information creation team consistently.

What You Will Get:

Technical Excellence: Demonstrated knowledge of Caterpillar product structure, engineering, and parts information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system.

Meets or exceeds performance expectations for parts information production and quality. Develops and provides solutions to significant technical challenges. Helps others solve technical or procedural problems or issues.

Service Excellence: Provides effective responses to parts information requests and interactions with a sense of urgency and positive action. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers.

Effective Communications: Delivers helpful feedback that focuses on behaviours without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively.

Data Gathering & Analysis: Participates in gathering and analysing parts information business data. Utilizes data to identify problems and reach a conclusion, goal, or judgment. Identifies and reports problems that arise in the data collection process.

Collaboration & Engagement: Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders.

Problem Solving: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at .

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Caterpillar Inc

Heavy Equipment, Manufacturing

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Parts Information Specialist