Parent Service Support

VIBGYOR Group of Schools

2 - 3 years

0 Lacs

mumbai suburban

Posted:1 week ago| Platform:

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Skills Required

parent service support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Parent Service Request System:

Oversee the development, implementation, and continuous improvement of the parent service request system to address inquiries, concerns, and feedback from parents across all schools.
Ensure timely and appropriate resolution of parent queries and grievances, maintaining a high level of customer satisfaction.

Process Management and Support:

Establish and maintain standardized processes for handling parent service requests and support activities, including escalation procedures and service level agreements (SLAs).
Lead a Central Special Service Desk team responsible for providing inbound and outbound support to parents and school teams for all school services.

Parent Experience Enhancement:

Collaborate with cross-functional teams to identify opportunities for enhancing the overall parent experience, including improvements to service delivery, communication channels, and response times.
Implement strategies to proactively address common parent concerns and minimize issues impacting parent satisfaction.

Stakeholder Management:

Serve as the primary point of contact for parent-related matters, fostering positive relationships and effective communication with parents, school teams, and other stakeholders.
Partner with school leadership and relevant departments to address systemic issues impacting parent satisfaction and retention.

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