Parent Relationship Officer

Key Responsibilities:

1. Parent Interaction & Communication

• Serve as a liaison between parents and school management.
• Respond to parent inquiries via phone, email, or in-person meetings in a professional and timely manner.
• Schedule and coordinate parent-teacher meetings (PTMs) and feedback sessions.
• Handle and resolve parent concerns, complaints, or grievances efficiently.
• Provide information regarding school policies, curriculum, academic performance, and student behavior.

2. Admissions & Onboarding Support

• Assist the admissions team in guiding parents through the enrollment process.
• Conduct campus tours for prospective parents and explain the academic and extracurricular programs.
• Support onboarding of new parents and ensure a smooth transition into the school environment.

3. Engagement & Relationship Management

• Maintain a parent communication log and update CRM systems if applicable.
• Organize parent engagement activities, workshops, orientation programs, and community-building initiatives.
• Build long-term relationships with parents to support student retention and satisfaction.

4. Collaboration & Coordination

• Coordinate with teachers, academic coordinators, and school administration to address parent queries and feedback.
• Provide reports on parent feedback and suggest improvements for service quality.
• Support event management teams during school functions involving parent participation.

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Empathy and a customer-centric approach.
• Organized, proactive, and detail-oriented.
• Ability to handle sensitive information with discretion.

Qualifications & Experience:

• Bachelors degree in any discipline (Education, Communication, or Public Relations preferred).
• 1–3 years of experience in customer service, front desk, or parent-facing roles in the education sector.
• Prior experience in a school or educational institution is an added advantage.