Outreach Operations Specialist, YouTube

As a potential candidate for this role, you will be responsible for handling sensitive and high-consequence escalations at YouTube. Your main tasks will include thoroughly investigating creator/consumer issues, developing bespoke communication strategies via email, social media, and phone to mitigate security and brand risks to YouTube. Additionally, you will be required to develop deep connections with regional teams to support and consult in complex creator escalations. Your key responsibilities will include: - Owning sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies via email, social media, and phone - Developing deep connections with regional teams to support and consult in complex creator escalations - Serving as a consultant to cross-functional stakeholders on product/policy changes and owning difficult conversations with internal stakeholders - Organizing and implementing cross-functional initiatives, ensuring alignment with broader operations efforts - Identifying workflow gaps to improve creator escalations and ensure full de-escalation in a timely manner In order to be considered for this position, you should meet the following qualifications: - Bachelor's degree in HR, Business, a related field, or equivalent practical experience - 5 years of experience in a customer or client-facing role supporting vendor operations - 5 years of experience managing third-party logistics relationships - Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients - Ability to advocate for creator solutions that protect the YouTube ecosystem and its employees - Ability to work in and keep up with a fast-moving environment via effective prioritization and time management - Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem - Strong technical acumen and ability to quickly assimilate new information At YouTube, you will have the opportunity to work in a dynamic environment where you can contribute to giving everyone the power to share their story, explore what they love, and connect with one another. The company values exploring new ideas, solving real problems, and having fun while doing it all together.,