Outbound Tele-Sales Head - Premium Customers

As the Outbound Sales Head for Premium Customers at Matrimony.com, based in Chennai, you will be responsible for developing and executing strategic telesales plans targeting High Net Worth Individuals (HNI) and Premium customers across various regions. Your role involves identifying the ideal customer profile for these segments, setting and monitoring sales targets, and devising action plans to achieve or surpass these goals. You will need to establish key performance indicators (KPIs) and metrics specific to outbound telesales for premium customers to measure productivity, conversion rates, and customer satisfaction. Adapting to changing market dynamics, understanding the competitive landscape, and transforming business processes will be crucial aspects of your responsibilities. Managing and mentoring a team of telesales supervisors and agents, ensuring their engagement and motivation, will be essential. Developing a sales playbook, providing relevant training programs, evaluating team performance, and implementing continuous improvement plans are all part of your team management duties. Building and maintaining strong relationships with HNI and Premium clients, offering personalized sales approaches, and implementing loyalty enhancement programs will be critical for effective customer relationship management. You will also collaborate with other departments such as marketing, product, and service teams to align offerings with customer preferences and expectations. Analyzing telesales data, identifying trends, and areas for improvement, as well as utilizing insights to refine strategies and enhance customer interactions, are integral parts of your role. Your focus on innovation and continuous improvement will involve assessing and enhancing the outbound telesales process, leveraging technology tools, and preparing detailed sales reports for senior management. To be successful in this position, you should have 15-20 years of experience in sales and operations, particularly in Consumer Tech, Banking, Insurance, or Telecom segments, with a strong track record of driving sales growth and managing large teams. A minimum of 8 years of people leadership experience and an MBA from a reputable B-School are preferred qualifications. Matrimony.com Ltd, India's first pure play Wed-Tech Company, aims to serve millions of members through its matchmaking and wedding-related services. The company's commitment to innovation and expansion into international markets reflects its ambition to become a billion-dollar revenue company with a lasting legacy.,