Outbound Customer Service Representative - Tamil/Telugu/ Malayalam

Stemz Global Dmcc

1 - 4 years

3 Lacs

gurugram

Posted:7 hours ago| Platform:

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Skills Required

malayalam customer care telugu telecalling domestic bpo voice process tamil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Language Requirement:

Option 1:
Malayalam + Tamil + Hindi + English
Option 2:
Malayalam + Telugu + Hindi + English

Role Overview:

The Outbound Customer Service Representative (CSR) will be responsible for managing applicant interactions via calls and emails for visa medical and immigration-related services. The role demands excellent communication, empathy, accuracy, and professionalism while maintaining confidentiality and adherence to organizational guidelines.

Key Responsibilities:

Conduct outbound calls and follow-up emails to guide applicants through the visa medical process.
Handle inquiries regarding appointments, documents, referrals, and result updates.
Maintain accurate records and case details in CRM (Zoho / Salesforce / Freshdesk).
Collaborate with internal teams to ensure timely case resolution.
Ensure clarity and politeness in all written and verbal communication.
Uphold high standards of compliance, confidentiality, and ethical behaviour.

Skills & Competencies:

Excellent communication in the required languages.
Strong attention to detail and multitasking ability.
Problem-solving and customer service orientation.
Proficiency in CRM systems and MS Office tools.
Team player with a proactive, empathetic approach.

Qualifications:

Graduate in any discipline (preferably Hospitality, Healthcare, or Communication).
13 years of experience in Customer Service, BPO, Healthcare, Visa, or Immigration processes.

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