OTA Channel Management Intern

Key Responsibilities

A. OTA Extranet & Listing Management

• Understand and navigate OTA extranets (Booking.com, Expedia, Airbnb, Agoda, etc.)
• Support property onboarding by entering/validating content, photos, amenities, policies, room mapping, rates, availability
• Identify gaps or errors in listings and ensure corrections

B. OTA Performance Analysis

• Track visibility, conversion, occupancy, rate competitiveness, and page score indicators
• Benchmark performance against competitor listings
• Identify reasons for low conversion and suggest actions (pricing changes, policy tweaks, content enhancement)

C. Promotions & Revenue Opportunities

• Map all promotions available on each OTA (e.g., Genius tiers, Early Bird, Last Minute, Country Rates)
• Evaluate which promotions are most effective for new hotels
• Track promotion performance and ROI

D. Research & Best Practice Development

• Collect global best practices for OTA optimization
• Study top-performing competitor listings and document what works
• Conduct secondary research on OTA algorithms, visibility drivers, review management, and content scoring

6. Expected DeliverablesMonthly Deliverables

OTA Extranet Best Practices Playbook

• For Booking.com, Expedia, Airbnb, Agoda
• Covering content optimization, pricing rules, promotions, cancellation policies, and ranking factors

Performance Dashboard (Weekly + Monthly)

• Visibility score / Page score
• Conversion rate
• Occupancy trends
• Rate competitiveness (vs compset)

Property Onboarding Checklist

• SOP for setting up new hotels on all OTAs
• Quality parameters before go-live
• Consolidated OTA Best Practices Guide
• Final presentation of insights and recommendations
• List of improvement initiatives implemented