Orm Executive

Online Reputation Management Executive

Experience:

Opportunity Type:

Placement Type:

Note: This is a requirement for one of Uplers' Clients Locobuzz:

Must have skills:

About Locobuzz:

At Locobuzz, we understand the power of meaningful customer interactions. Our platform, integrating AI, Machine Learning, Big Data, and Analytics, isn't just about technology; it's about enriching customer relationships and adding value to every interaction. We cater to sectors including Hospitality, Telecom, Automotive, BFSI, and Aviation.Our tool seamlessly blends into various business areas, offering value-driven solutions. Marketing teams receive insights to craft resonant campaigns, monitor brand health, and engage influencers. Customer experience teams can swiftly address queries and elevate satisfaction, while sales teams identify leads, tapping into new opportunities.Locobuzz stands as more than a platform; it's a growth partner. Our insights guide strategic decisions and innovation, paving the way for digital excellence. Serving leaders in India, Southeast Asia, and expanding into the US and UK, we help clients build enduring customer relations and establish a strong market presence.Join us in transforming customer experiences with empathy and efficiency at the core.

Role Overview:

Key Responsibilities

• Social Listening & Ticket Management
• Monitor and track brand mentions, queries, and customer feedback across digital platforms via Locobuzz.
• Respond promptly to brand mentions with accurate, on-tone communication in line with approved guidelines.
• Accurately tag and classify tickets based on sentiment and category for better insights and operational efficiency.
• Ensure adherence to defined SLAs (TAT, FLR) for all responses, escalations, and internal follow-ups.

Crisis Management & Escalation

• Proactively identify early indicators of potential reputational risks and flag them in accordance with escalation protocols.
• Collaborate with client stakeholders and internal teams at Locobuzz to mitigate and resolve issues swiftly.
• Provide support during sensitive or high-impact scenarios, including viral or crisis situations, with immediate planning and execution.

Trendspotting & Insights

• Analyze ongoing conversations to identify recurring issues, sentiment shifts, and topic spikes.
• Offer proactive recommendations to the client based on observed trends, campaign impact, and influencer engagement.
• Monitor and report on conversation drivers, competitive mentions, and overall sentiment movement.

Reporting & Documentation

• Generate timely and detailed daily, weekly, and monthly reports with both quantitative metrics and qualitative insights.
• Ensure reports are consistent with client expectations and support business goals with clear, actionable takeaways.
• Identify gaps, risks, and opportunities in every reporting cycle and present data-backed recommendations.

Stakeholder Engagement

• Serve as the primary ORM point of contact for the brand
• Participate in client meetings, review sessions, and feedback discussions with confidence.
• Coordinate with the respective teams to ensure process alignment and delivery consistency.

Required Skills & Qualifications

• Bachelors degree in any stream
• Excellent written and verbal communication skills.
• Strong attention to detail, grammar, and context
• Strong command of social media platforms, trends, and digital etiquette
• Strong analytical skills with the ability to derive meaning from large volumes of unstructured data.
• Experience in reporting, insights generation, and use of ORM dashboards or social listening tools.
• Quick learner with the ability to work in a fast-paced, high-volume environment
• Structured thinking with the ability to assess online sentiments and respond appropriately
• Good working knowledge of MS Office especially Excel and PowerPoint
• Strong research, time management, and collaboration skills

How to apply for this opportunity?

Easy 3 Step Process:

• Click On Apply and register or log in to our portal
• Upload updated Resume & complete the Screening Form
• Increase your chances of getting shortlisted & meet the client for the Interview!

About Uplers:

Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.

(Note: There are many more opportunities apart from this on the portal.)

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!