ORM Content Quality Check

About the Role

1 year of experience

Key Responsibilities

• Review and approve ORM responses across platforms (Google Reviews, Facebook, Instagram, Twitter/X, review portals & forums)
• Ensure tone, grammar, accuracy, and brand guidelines are followed
• Verify factual information and escalation protocols
• Identify quality gaps and provide constructive feedback to ORM team
• Maintain quality scorecards & assist in training junior team members
• Monitor sentiment, brand tone, and consistency across communication
• Work closely with ORM executives and client teams to update response frameworks

Requirements

• Minimum 1 year of experience

  in ORM, QA in digital content, copy editing, content moderation, or customer communication
• Excellent written English (grammar, clarity, tone and structure)
• Strong attention to detail and analytical approach
• Familiarity with social media platforms & online review ecosystems
• Ability to manage deadlines and high-volume response environments