Order To Cash- Team Lead

You will be responsible for recording collections and credit management transactions, serving as the primary point of contact. Your role will involve the following key responsibilities: - Acting as the point of contact for resolving customer or stakeholders queries. - Demonstrating strong knowledge of Order to Cash (OTC) operations. - Experience in team handling. - Working knowledge of SAP Finance module. - Experience in a shared services/customer-facing environment. - Understanding of standard operating procedures. - Familiarity with system, applications, operating tools, metrics, and Excel. - Strong communication skills, both verbal and written. - Flexibility to work in a high-growth, rapidly changing environment. - Self-motivated with the ability to initiate change. - Collaboration with colleagues at all levels. Accounts Receivable Responsibilities include: - Managing the full cycle from order entry to cash receipt with accuracy and efficiency. - Ensuring timely and accurate generation and delivery of customer invoices. - Overseeing collection activities, follow up on overdue accounts, and reducing DSO (Days Sales Outstanding). - Preparing and maintaining reports on customer collection status and outstanding receivables. - Sending collection reports to BU in a timely manner. - Coordinating with stakeholders to gather additional details regarding collections or credit management transactions. - Defining credit limits for new customers and creating collection entries in SAP. - Adhering to defined Service Level Agreements (SLA) and Turn Around Time (TAT). - Performing collection and credit management tasks as per defined TAT. - Ensuring 100% accuracy rate in day-to-day activities to meet SLAs. - Tracking key metrics such as aging reports, collection efficiency, and cash flow performance. - Identifying inefficiencies and leading automation. - Coordinating with stakeholders to address any discrepancies on order details. - Strong understanding of team management. Key Skills required for this role: - Collections and Cash Application. - Sales order processing and Invoice Creation. - Debt Collection and Credit Management. - Accounts Receivable Ledger Management. - Team Leadership. - Advanced Excel and Spreadsheet Skills. - SAP ERP and Accounting Software Proficiency. Qualifications: - Education: Postgraduate (B. Com/Honors) or a bachelor's degree with relevant experience in OTC Operations. - Experience: Graduate with 8 to 10 years of experience. - Location: Mumbai (Airoli). - Working Hours: US hours. Role Requirements: - This position currently requires Work from Home during Night Shift as per project needs. - Flexibility to travel based on business requirements. - Possibility of shift timing changes post-transition. - Post-transition, the role will shift to a Hybrid Work from Office model, following company guidelines.,