Order To Cash Operations Senior Analyst

 About The Role  
Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? Offer a professional approach to interact and support US Foods vendors and sales organization to deliver an exceptional experience. Provide support in performing high volume transactions and administrative duties. Effectively communicate with Requestor, Finance, Sales/Market, etc. Our Customer Contact Teams are responsible for reviewing and approving Credit & Debit invoices through Service Requests raised by Customer contact representative. Ensure timely validation and approval of service requests while maintaining accuracy and keeping SLA/KPI metrics in the green Daily Operations 100% Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited toValidating the Service request (Product, Customer, supporting documents etc)Review information prior to approving Credit/Debit invoice. Work with Requestor & Finance dept for any queries. Other data entry or administrative duties assigned. Document and maintain accurate customer information in the CRM system (contact information, preferences, Service Requests, inquiries, complaints, comments, action taken, etc.). Timely and accurate response to requests, strive to resolve issues correctly the first time. Escalate inquiries to appropriate resources (Finance), as needed. Open to work Night Shifts (US Time Zone)What are we looking for?
Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipEducation/TrainingGraduate in any discipline Related Experience6-7 years experience in any back office, SOP driven process Experience in food service distribution preferred but not mandatory. Experience working virtually a plus.Experience in OTC Billing & Deduction process
Roles and Responsibilities: Knowledge/Skills/AbilitiesMust possess strong problem-solving skills.Provide leadership and guidance to the team members. Foster a positive and collaborative work environment.Motivate and inspire team members to achieve their best.Must possess good People Management experience, handling a team size of 12-15Demonstrate Ownership in driving SLA/KPsDrive productivity and efficiency of the teamDrive innovation and automation culture in the teamPresentation skills/client management
 Qualification Any Graduation