Order To Cash Operations Associate

Job Description

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Order to Cash Team in the role of a Credit & Collection Analyst working from the designated work location. You are expected to comprehend the entire credit and collection process, resolve any queries raised by end customers, internal teams, or clients. Provide training or mentorship to new joiners and troubleshooting any process-related questions raised by fellow team members and being back up for your Team Lead.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for Problem-solving skillsProcess-orientationAbility to manage multiple stakeholdersAbility to establish strong client relationshipWritten and verbal communicationCommerce graduates with extensive experience in Credit & Collection Operations. Possess outstanding problem-solving and interpersonal skills for effective customer interactions and dispute resolution. Demonstrate a rapid ability to learn and adapt to new systems. Display exceptional written and verbal communication skills, particularly in handling escalations. Willing to assume a leadership role in the absence of the team lead, and also provide support during daily huddles and reporting activities.Adept with Tandem and PowerApps Proficient in Power BI with hands-on experience Creating Desk Top Procedures (DTPs) Experienced in Virtually Transitioning the activities. Roles and Responsibilities: Handling EscalationsAssessing Customer CreditCollecting Overdue PaymentsReviewing Credit HoldsResolving DisputesCommunicating with CustomersManaging Credit RisksGenerating ReportsSupporting Audit ProcessesParticipating in Daily HuddlesAchieving Quality TargetsMeeting Productivity GoalsMaintaining Average Handling TimeContinuing Learning through My LearningsBeing Open to Sharing Team WorkloadContributing Suggestions for Process ImprovementsActing as a backup to the Team LeadCreating governance decksUpdating the daily dashboardFacilitating governance calls Qualification Any Graduation