Order to Cash (O2C) Specialist

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 1500000 (ie INR 12-15 LPA)

Min Experience: 6 years

Location: Bengaluru

JobType: full-time

We are seeking a highly skilled and detail-orientedSenior Order to Cash (O2C) Specialistwith 610 years of hands-on experience in managing the end-to-end O2C process. The ideal candidate will be responsible for executing and improving all phases of the order to cash cycle, including order management, billing, collections, dispute resolution, and cash application. This role plays a critical part in ensuring operational efficiency, strong cash flow, and positive client experience.

Requirements

Key Responsibilities:

• Manage the completeOrder to Cash (O2C)cycle including order entry, invoicing, cash application, collections, and dispute resolution.
• Ensure accurate and timely order processing, adhering to contractual and financial guidelines.
• Collaborate with cross-functional teams such as Sales, Finance, Customer Support, and Operations to resolve order discrepancies and billing issues.
• Review and validate customer orders, ensuring data accuracy, credit terms compliance, and completeness of documentation.
• Handle customer invoicing and follow up on payments in accordance with payment terms.
• Perform regular cash application activities and reconcile payments against open invoices.
• Investigate and resolve payment discrepancies and short payments through proactive communication with customers.
• Lead collection efforts by reaching out to customers through emails and calls and ensuring timely resolution of issues.
• Monitor key metrics like DSO (Days Sales Outstanding), unapplied cash, and collection aging reports, and take corrective actions where needed.
• Participate in internal and external audits related to the O2C cycle and ensure compliance with SOX, GAAP, and company policies.
• Identify opportunities for process improvement, automation, and system enhancement within the O2C function.

Required Skills and Qualifications:

• 6 to 10 years of proven experienceinOrder to Cash (O2C)operations in a global, fast-paced environment.
• Strong working knowledge of end-to-end O2C cycle: order management, billing, collections, cash application, and dispute management.
• Proficiency in ERP systems such as SAP, Oracle, or similar tools.
• Sound understanding of financial processes and controls.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal abilities, with the ability to interact effectively with clients and internal teams.
• Ability to manage multiple priorities and meet tight deadlines with a high level of accuracy.
• Experience working with global customers and understanding international payment practices is a plus.

Preferred Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience with automation tools or digital transformation in O2C processes.
• Knowledge of compliance standards like SOX and familiarity with audit processes.