Order Processor

Services_INMEC-E407

Order Processor - Full Time - Navi Mumbai, India

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

The Order Processor is responsible for accurately and efficiently managing customer orders for Parts, Duplicate pumps and Retrofits across our Middle East entities. This role ensures that all orders are processed in a timely manner, maintaining high levels of accuracy and customer satisfaction. The Order Processor serves as a key liaison between tendering, our customers, the Manufacturing entities and logistics, helping to streamline operations, resolve order issues, and support the overall supply chain process.

We are looking for a/an Order Processor to join our Services_INMEC team in India .

Your main tasks and responsibilities:

• Handover from tendering to Order Management - Review handover sheet as well as customer's Purchase Orders to ensure purchases meet requirements of both buying and selling legal entities, highlighting item details and terms and conditions prior to booking in SAP system.
• Sales Order creation - Book Sales Orders in SAP and create/issue Purchase Orders for Parts Business. Update Rolling Forecast file with Sales Order number and details for all responsible entities
• Delivery date management - Update orders' latest delivery position in both the ERP system and Rolling Forecast file to maintain accuracy in Monthly Sales Forecast for all responsible entities
• Payment terms and Milestones – Ensure applicable payment terms are actioned as required and highlighted to the HOM. Ensure any milestone payments are set up in the ERP system and reminders issued
• Delivery instructions - Communicate delivery procedures / instructions between customers and entities
• Order confirmation – Gather order confirmations from vendors/manufacturing entities and ensure they align with customer expectations and SAP date. If they do not highlight/rectify this. Ensure Order Confirmations are submitted to customers in accordance with customer's Purchase Order and selling entity's Order Confirmation.
• Filing - Organize and file relevant communications and documentations electronically.
• Procurement issues - Coordinate between Vendors/ manufacturing entities and customers to clarify and resolve procurement issues as well as "after Sales" complaints / Warranties.
• SAP update - Create / Extend material numbers into all responsible entities
• SAP Tickets - Responsible to raise SAP issues to CCC Team and create & monitor SAP tickets
• Policy compliance - Ensure compliance with company policies and procedures related to procurement
• Company initiatives - Participate in and actively support company initiatives and make improvement suggestions were able
• Interdepartmental communications – Communicate effectively with other departments and assist, when requested throughout all responsible entities

To succeed in this role, you will need:

• Minimum 5 years in the order processor/purchasing role within the industry
• Degree qualified
• SAP conversant
• General Computer skills – Microsoft Office etc
• Good Oral and written English
• Office Administration
• Attention to detail
• Organisational and Time Management skills
• Adaptability and flexibility
• Ability to act independently and challenge the status quo

Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.