Order Process Administrator

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking an Order Processing & Licensing Administrator to join our Order Management Team. The Order Processing & Licensing Administrator is responsible for ensuring the efficient and accurate processing of sales orders and the timely provisioning of licenses to customers. This role will collaborate closely with sales, Finance, and Support teams to deliver a seamless customer experience. They will act as an internal contact across functional back office teams to ensure that customer orders are processed according to the requests of the customer but also the company's policy.

• Accurately process incoming orders, ensuring that all required information is complete and accurate.
• Coordinate with sales and Finance teams to address any order-related inquiries or issues.
• Manage the license provisioning process, ensuring that licenses are delivered to customers in a timely and accurate manner.
• Act as first line support for any License creation issues for the sales organization and customers.
• Monitor license usage and expiration dates to proactively address potential issues.
• Provide excellent customer service by responding to inquiries and resolving issues related to orders and license provisioning.
• Serve as a point of contact for customers and internal teams regarding order status and license information.
• Maintain accurate and up-to-date records of all order and license information.
• Identify opportunities to streamline and improve order and license provisioning processes, driving operational efficiency and effectiveness.
• Communicate progress, issues, and key milestones to relevant stakeholders, including management.

YOUR EXPERIENCE

• Bachelor's degree in business administration, accounting, or a related field.
• 3+ years of experience in order & License processing or customer service.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Experience with SaaS platforms or ERP systems is a plus.
• 3+ year experience using Salesforce.com.
• Ability to build relationships effectively across global teams.
• Proactive and willingness to dig in with little direction.
• Experience with Quote and Order Form creation and special terms and conditions related to non-standard agreements.
• Clear communicator with excellent written, verbal, and listening skills.