1 - 4 years
1 - 2 Lacs
Posted:5 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
1. Order Processing & Support:
• Handle day-to-day order management activities with accuracy and timeliness.
• Review and validate order details, update systems, and ensure all transactions are processed
correctly.
• Coordinate with cross-functional teams to resolve order-related issues.
2. Communication & Client Handling:
• Respond to customer or client queries through email or chat in a clear and professional manner.
• Keep clients informed about order status, delays, or any required clarifications.
• Maintain a polite, customer-focused approach in every interaction.
3. Reporting & Documentation:
• Update and maintain trackers, logs, and reports related to case management.
• Ensure all records are complete, accurate, and up to date for internal reviews.
4. Collaboration & Teamwork:
• Work closely with other departments and support to ensure timely delivery and issue resolution.
• Escalate challenges while being proactive to the SME or Team Lead with relevant details for
quick resolution.
5. Quality & Compliance:
• Follow process guidelines, SLAs, and compliance standards.
• Ensure accuracy in data entry and transaction handling.
• Participate in process audits or reviews when required.
6. Continuous Learning:
• Be open to learning new tools, processes, and systems used in digital supply chain management.
• Take feedback positively and contribute to improving team performance.
Clarity Consulting
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