Posted:2 months ago|
Platform:
On-site
Full Time
Skill Set
. Strong customer orientation
Clear written & oral communication/customer service skills with external as well as internal customers
Excellent analytical & interpersonal skills
Front-line interaction with Sales, dealers or Service providers.
Adaptability - ability to prioritize cases
Interaction with cross functional departments (Order Management, Billing etc.)
Ensure a good end-to-end follow-up
Ability to work independently and as part of a team.
Ability to lead a team and work collaboratively.
Manage the SLAs and KPIs
Highly organized with strong attention to detail.
Able to contact Service Provider communicate service request resolution requirements, actions and timelines.
Provide subject matter expertise for complex issues
Address requires training needs for filling knowledge gaps
Identify and communicate opportunities for continuous process improvement
Flexible to work in PST hours and in any shift
Flexible to work 100 % work from office
. Able to Manage the complete Back-office support process
Strong customer orientation
Clear written & oral communication/customer service skills with external as well as internal customers
Excellent analytical & interpersonal skills
Front-line interaction with Sales, dealers or Service providers.
Adaptability - ability to prioritize cases
Interaction with cross functional departments (Order Management, Billing etc.)
Ensure a good end-to-end follow-up
Ability to work independently and as part of a team.
Ability to lead a team and work collaboratively.
Manage the SLAs and KPIs
Highly organized with strong attention to detail.
Able to contact Service Provider communicate service request resolution requirements, actions and timelines.
Provide subject matter expertise for complex issues
Address requires training needs for filling knowledge gaps
Identify and communicate opportunities for continuous process improvement
Flexible to work in PST hours and in any shift
Flexible to work 100 % work from office
. Able to Manage the complete Back-office support process
Direction
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