Order Management

Skill Set

. Strong customer orientation

Clear written & oral communication/customer service skills with external as well as internal customers

Excellent analytical & interpersonal skills

Front-line interaction with Sales, dealers or Service providers.

Adaptability - ability to prioritize cases

Interaction with cross functional departments (Order Management, Billing etc.)

Ensure a good end-to-end follow-up

Ability to work independently and as part of a team.

Ability to lead a team and work collaboratively.

Manage the SLAs and KPIs

Highly organized with strong attention to detail.

Able to contact Service Provider communicate service request resolution requirements, actions and timelines.

Provide subject matter expertise for complex issues

Address requires training needs for filling knowledge gaps

Identify and communicate opportunities for continuous process improvement

Flexible to work in PST hours and in any shift

Flexible to work 100 % work from office

. Able to Manage the complete Back-office support process

Strong customer orientation

Clear written & oral communication/customer service skills with external as well as internal customers

Excellent analytical & interpersonal skills

Front-line interaction with Sales, dealers or Service providers.

Adaptability - ability to prioritize cases

Interaction with cross functional departments (Order Management, Billing etc.)

Ensure a good end-to-end follow-up

Ability to work independently and as part of a team.

Ability to lead a team and work collaboratively.

Manage the SLAs and KPIs

Highly organized with strong attention to detail.

Able to contact Service Provider communicate service request resolution requirements, actions and timelines.

Provide subject matter expertise for complex issues

Address requires training needs for filling knowledge gaps

Identify and communicate opportunities for continuous process improvement

Flexible to work in PST hours and in any shift

Flexible to work 100 % work from office

. Able to Manage the complete Back-office support process