Oracle Retail Applications

You will be responsible for providing functional and technical support for Oracle Retail applications, including Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), Retail Sales Audit (ReSA), Allocations, Retail Planning, and Retail Finance. Your duties will involve troubleshooting and resolving production incidents and service requests related to these applications to ensure timely resolution and minimal business disruption. Additionally, you will perform root cause analysis to identify recurring problems and implement permanent solutions. Regular monitoring and tuning of system performance will be required to ensure the availability and performance of Oracle Retail applications. You will also assist in deploying application patches and configuration changes, maintain documentation on issue resolution and configurations, and participate in 24/7 shift rotations. To be considered for this role, you must have 8-10 years of experience in an application support role with Oracle Retail version 12 and above, specifically in RMS, RPM, SIM, and ReSA. A strong knowledge of Oracle database, PL/SQL, and performance tuning is required, along with experience in integrating various systems (such as Oracle EBS, POS, WMS) with Oracle Retail and a deep understanding of Oracle Retail data models. Experience with Oracle Retail patching, upgrades, and environment management is essential, as well as a solid grasp of ITIL processes. Familiarity with monitoring tools like Datadog and using ServiceNow for implementing ITIL processes is preferred. You should possess the ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. Strong communication skills are necessary to effectively collaborate with business users and cross-functional teams. Furthermore, you should be adept at process optimization, including proactive incident reduction, task automation, and continuous improvement initiatives.,