Oracle Fusion SCM Techno Functional Analyst

Job Description

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Mandatory skills with 4+ years if Experience inOracle Applications-EBS R12 / Fusion R13(Implementation/Upgrade)Fusion R13-SCM (Procurement, Order Management, Inventory)Manufacturing(1) Oracle Fusion SCM/Manufacturing plus EBS R12 (SCM/Manufacturing)(2) Implementation/Upgrade/Support Experience is a must.(3) Should have implemented /Supported1 Fusion implementation project under either Saas or Paas model for SCM/Manufacturing(4) Should be a hands-on person w.r.t Oracle Fusion SCM/Manufacturing modules.(5) Good to have knowledge on SCM/Manufacturing modules.(6) Expertise with configuration and setups for Oracle SCM/Manufacturing modules.(7) Knowledge of OUM methodologies.(8) Demonstrated skill in preparation and maintenance of implementation documents. Education & Experience:BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered. Career Level - IC2 Responsibilities As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.