Oracle EBS Finance Techno-Functional Senior Analyst

Role Overview: As a member of the Support organization at Oracle, your main focus will be to provide post-sales support and solutions to the Oracle customer base. You will act as an advocate for customer needs by resolving post-sales non-technical customer inquiries through phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in maintaining customer relationships with Support and offering advice and assistance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Provide excellence in customer service support, diagnosis, replication, and resolution of Functional and Technical issues for complex and critical service requests. - Utilize your strong knowledge of financial business processes and concepts to offer implementation advice to customers on meeting their business scenarios using Oracle EBS Financials. - Hands-on implementation/support experience in EBS Financial Modules like GL, AP, AR, FA, IBY, PA, and CM, with additional knowledge of Costing (discrete/process) being advantageous. - Demonstrate strong technical debugging skills using SQL, PLSQL, Reports, etc., and problem-solving abilities. - Engage in strong customer interactions, service orientation, and operations management to understand and respond to customers" critical situations effectively. - Collaborate with peers within/across teams, maintain documentation for various activities, and continually improve processes and tools. Qualification Required: - A minimum of 6+ years of techno-functional experience with Oracle Financials and at least 2 years of leadership experience in customer-facing roles. - Skills in EBS R12 techno-functional areas within Finance modules (GL, AP, AR, CM, FA, IBY, PA, Costing). - Strong technical skills in debugging using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. About the Company: Oracle is a world leader in cloud solutions, leveraging tomorrow's technology to address today's challenges. With a commitment to diversity and inclusivity, Oracle values diverse perspectives and backgrounds to drive innovation. Operating with integrity for over 40 years, Oracle partners with industry leaders across sectors and offers a global workforce with opportunities for work-life balance. The company prioritizes employee well-being by providing competitive benefits and encourages community engagement through volunteer programs. Oracle is dedicated to promoting inclusivity by including people with disabilities at all stages of the employment process. (Note: The disclaimer about Oracle being a United States Affirmative Action Employer has been omitted as it does not directly pertain to the job description.),