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2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As a member of the Support organization, your primary focus will be delivering post-sales support and solutions to the Oracle customer base while also advocating for customer needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. Your responsibilities include working with customers across different time zones, being flexible to work in shifts including night shifts, independently working on CEMLI objects by designing, developing, and testing them. You should have strong technical skills in development, experience with EBS Financial Modules, and the ability to investigate, analyze, design, and develop solutions for enhancements related to CEMLIs. You will also be required to identify the impact of patches and determine steps to minimize disruption to business, report progress regularly, manage the development pipeline, and lead the support team in Incident and Problem Management. Moreover, you should possess hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules, have a good understanding of business processes and application setups, and be capable of understanding customer requirements and implementing practical solutions. Personal attributes such as self-driven, result-oriented, strong problem-solving skills, effective communication, customer support, and relationship skills are essential for success in this role. Other essential skills include experience in understanding customer requirements, good knowledge of business processes and application setups, customer-facing abilities, lateral thinking, time management, technical expertise in EBS/integrations architecture, and knowledge of performance tuning. Additionally, being OCI Certified or having ITIL Foundation Certification in IT Service Management/Six Sigma would be advantageous. Qualifications for this role include a demonstrated ability in Oracle products, technical/functional expertise, a minimum of 2 years of leadership experience in customer-facing roles, and a high commitment to customer satisfaction. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role will be based in Bangalore/Hyderabad and may require working in shifts, including night shifts. As a Sr. Support Analyst, you will be the main technical interface to customers and internal Oracle Teams, resolving problems and recommending maintenance and product use. Your duties will be varied and complex, requiring independent judgment and project lead capabilities. In conclusion, this role offers diverse opportunities for professional growth and development within Oracle's Support organization, where you will play a crucial role in delivering exceptional post-sales support and solutions to Oracle customers while ensuring their satisfaction and advocating for their needs.,

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle customers, acting as a strong advocate for their needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. You will be working with customers across different time zones, requiring flexibility to work in shifts, including night shifts. Your responsibilities will include independently working on CEMLI objects - designing, developing, and testing them. You should possess technical expertise in development and have experience with EBS Financial Modules. The job will also entail investigating, analyzing, designing, and developing solutions for enhancements/developments related to CEMLIs. Identifying the impact of patches and determining the necessary steps to minimize disruption to business operations will be part of your role. Regularly reporting progress, status, risks, and issues related to development is crucial. Managing the complete development pipeline, including overseeing scope, time, cost, and delivery of all CEMLIs, will be expected. Additionally, leading the support team in Incident and Problem Management and providing innovative solutions within a short timeframe are essential aspects of the position. Understanding customer requirements and user stories to implement practical solutions is also a key responsibility. It is important to have hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules. Good understanding of business processes, application setups, and their interdependencies is necessary. Your personal attributes should include being self-driven, result-oriented, possessing strong problem-solving skills, effective communication (verbal and written), and a focus on building relationships both internally and externally. Other valuable attributes include a strong willingness to learn and share knowledge, influencing/negotiating abilities, being a good teammate, customer-focused, confident, and decisive. Essential skills for this role include experience in understanding customer requirements, knowledge of business processes and application setups, customer-facing capabilities, lateral thinking, time management, strong technical expertise on EBS/integrations architecture, and ideally knowledge of performance tuning. Working knowledge with OMCS/SaaS teams would be advantageous. Possessing certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or Six Sigma is a plus. Qualifications for this role include demonstrated ability in Oracle products (Technical/Functional) and a minimum of 2 years of leadership experience in customer-facing roles. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role may require working in shifts, including night shifts, and will be based in Bangalore/Hyderabad. As a Senior Support Analyst, you will serve as the technical interface to customers and internal Oracle Teams, resolving problems, recommending maintenance, and providing guidance on Oracle products. Your role will involve independently researching and developing solutions to customer issues, demonstrating independent judgment and expertise in multiple platforms. Diversity and Inclusion: Oracle is committed to nurturing an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Employee benefits at Oracle are competitive and designed on the principles of parity, consistency, and affordability. The package includes elements such as Medical, Life Insurance, access to Retirement Planning, and more. Oracle encourages employees to give back to their communities and fosters an environment where all individuals can do their best work. About Us: Oracle, a world leader in cloud solutions, operates with integrity and innovation, partnering with industry leaders across various sectors. With a commitment to inclusivity and diversity, Oracle offers global opportunities with a focus on work-life balance, competitive benefits, and support for employees. Individuals with disabilities are provided reasonable accommodation throughout the employment process to ensure they can perform crucial job functions effectively.,

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10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Principal Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to Oracle customers. Your primary focus will be on resolving post-sales non-technical customer inquiries and providing technical assistance with Electronic Support Services. Serving as a key contact for customers, you will play a crucial role in building and maintaining customer relationships with Support. Additionally, you will be expected to provide guidance and support to internal Oracle employees on various customer situations and escalated issues. Your role as a Principal Support Engineer involves offering strategic technical support to ensure the highest level of customer satisfaction. Utilizing automated technology and instrumentation, you will diagnose, document, and resolve customer issues while working towards preventing future problems. You will be considered an expert in technical problem-solving and will be relied upon to address complex and critical customer issues effectively. On-site customer visits may be required to provide services. In this position, you will be a leading contributor within a team, providing mentorship and direction to others. Your work will be non-routine and complex, requiring advanced technical and business skills in your area of specialization. To be eligible for this role, you should have a minimum of 7 years of experience with Core products or eight years of experience with Applications products. A degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or equivalent professional/technical experience is required. Responsibilities include: - Strong knowledge of finance business processes - Implementation/Support experience in EBS/Fusion Finance Modules such as AP, AR, GL, CM, PA - Ability to relate product functionality to business processes and provide implementation advice to customers - Hands-on experience with month-end closures and troubleshooting - Proficiency in technical debugging using SQL, PLSQL, and Reports - Exceptional problem-solving skills - Effective customer interactions and service orientation - Operations management and innovation mindset - Collaboration with peers and teams - Continuous learning and adaptability to new technologies - Documentation of architecture, design, technical, and support activities Personal attributes required: - Self-driven and result-oriented - Strong analytical and problem-solving skills - Effective communication skills - Focus on building relationships - Willingness to learn and share knowledge - Team player with a customer-focused approach - Confidence, decisiveness, and enthusiasm - Flexibility and organizational skills Qualifications: - 10+ years of techno-functional experience in Oracle Finance Modules - Minimum 2 years of leadership experience in customer-facing roles - Expertise in EBS R12 Finance modules (AP/AR/GL/PA/Costing) - Understanding of P2P & O2C processes - Strong debugging skills in SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow The role requires shift work, including night shifts on a rotational basis. The position will be based in Bangalore/Hyderabad/Noida. About Oracle: Oracle is a global leader in cloud solutions, using innovative technology to address current challenges. With a commitment to diversity and inclusion, Oracle values varied perspectives and backgrounds that drive innovation. By fostering an inclusive workforce, Oracle aims to surpass existing standards and drive progress in the industry. Oracle offers a competitive suite of employee benefits, emphasizing work-life balance and equal opportunities for all employees. Through volunteer programs and community engagement, Oracle encourages its employees to give back and make a positive impact. As an Affirmative Action Employer in the United States, Oracle is dedicated to including individuals with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodations due to a disability, please contact us at +1 888 404 2494, option one.,

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10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As a member of the Support organization at Oracle, your main focus will be on providing post-sales support and solutions to Oracle customers. You will act as an advocate for customer needs, effectively resolving non-technical customer inquiries through phone and electronic channels. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in fostering customer relationships with Support and offering guidance to internal Oracle employees on various customer situations and escalated issues. In the role of a Principal Support Engineer, you will be responsible for delivering strategic technical support to ensure the highest levels of customer satisfaction. Your primary objective will be to leverage automated technology and tools to diagnose, document, and resolve or prevent customer issues. You are expected to be an expert member of the technical problem-solving team, frequently sought after to address complex and critical customer issues, sometimes requiring on-site visits. As a leading contributor within the team, you will provide guidance and mentorship to others. Your work will involve non-routine and highly complex tasks that require advanced technical and business skills in your area of specialization. Ideally, you should have a minimum of 7 years of experience with Core products or eight years of experience with Applications products, along with a degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or relevant professional/technical experience in Applications. In this role, you are expected to possess the following qualifications: - Strong knowledge of finance business processes - Hands-on experience in implementing/supporting EBS/Fusion Finance Modules like AP, AR, GL, CM, PA, with additional knowledge of costing and supply chain modules being an advantage - Ability to align product functionality with business processes and provide implementation advice to customers on leveraging Oracle EBS Finance Modules for various business scenarios - Proficiency in handling month-end closures and related issues - Strong technical debugging skills using SQL, PLSQL, Reports, etc. - Excellent problem-solving abilities - Customer-centric approach with a focus on understanding and addressing customers" critical situations - Operations management and innovation orientation to drive continuous process improvement - Team player mindset with a willingness to collaborate and learn from peers - High flexibility to adapt to a fast-changing business environment - Documentation skills for architecture, design, technical, implementation, support, and test activities Personal attributes that are valued for this role include being self-driven, result-oriented, possessing strong analytical skills, effective communication skills, customer support abilities, and a focus on building relationships both internally and externally. Additionally, the role requires a commitment to continuous learning and sharing knowledge, influencing and negotiating skills, and a customer-focused mindset. In terms of qualifications, the ideal candidate should have over 10 years of techno-functional experience in Oracle Finance Modules, including a minimum of 2 years of leadership experience in customer-facing roles. Proficiency in EBS R12 expertise in Finance modules (AP/AR/GL/PA/Costing) and a good understanding of P2P & O2C processes are essential. Technical skills should include strong debugging capabilities using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. This role requires shift work, including night shifts on a rotational basis, with the role being based in Bangalore, Hyderabad, or Noida. As Oracle strives to promote diversity and inclusion, we are committed to creating a workforce that embraces various perspectives and backgrounds to drive innovation and positive change in the industry. Oracle offers a competitive suite of employee benefits designed to support work-life balance and well-being, including flexible medical, life insurance, and retirement options, as well as volunteer programs for community engagement. At Oracle, we believe in including people with disabilities at all stages of the employment process and provide accessibility assistance or accommodation if needed. As a United States Affirmative Action Employer, we are dedicated to upholding integrity and diversity in our workplace.,

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10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Principal Support Engineer at Oracle, you will be responsible for providing post-sales support and solutions to Oracle customers, acting as an advocate for customer needs. Your role will involve addressing non-technical customer inquiries through phone and electronic communication channels, as well as handling technical questions related to Electronic Support Services. You will serve as a primary point of contact for customers, facilitating relationships with Support and offering guidance to internal Oracle employees on various customer situations and escalated issues. In this position, you will deliver strategic technical support to ensure the highest level of customer satisfaction. Your focus will include utilizing automated technology and instrumentation to diagnose, document, and resolve customer issues, as well as prevent future problems. As an expert member of the technical problem-solving team, you will be called upon to address complex and critical customer issues, sometimes requiring on-site visits. You will play a key role as a leader and mentor within the team, providing guidance and direction to others. The work is non-routine and highly complex, requiring advanced technical and business skills in your area of specialization. The ideal candidate will have at least 7 years of experience with Core products or 8 years of experience with Applications products, along with a degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or relevant professional/technical experience for Applications. In terms of responsibilities, the candidate is expected to possess strong knowledge of supply chain business processes and concepts. Hands-on experience in implementing and supporting EBS/Fusion Supply Chain Modules such as OM, Shipping, Inventory, Procurement, and Warehouse Management Systems is essential. Additional expertise in Planning (Demantra/ASCP) and Transportation Management (OTM) will be advantageous. The candidate should be able to align product functionality with business processes and provide implementation advice to customers on leveraging Oracle EBS Supply Chain Modules effectively. The candidate should also have strong technical debugging skills using SQL, PLSQL, and Reports, as well as excellent problem-solving abilities. Effective customer interactions, service orientation, and operations management skills are crucial for understanding and addressing customers" needs promptly. Collaboration with peers, continuous learning, flexibility, and documentation of activities are also key aspects of the role. Personal attributes such as self-drive, analytical skills, customer support, communication skills, willingness to learn, teamwork, customer focus, confidence, and organizational skills are highly valued. The candidate should have a high level of commitment to customer satisfaction, at least 10+ years of techno-functional experience in Oracle Supply Chain Modules, and a minimum of 2 years of leadership experience in customer-facing roles. Technical expertise in EBS R12/Fusion/SaaS Supply Chain modules and proficiency in debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow are required. The role entails shift work, including night shifts on a rotational basis, and will be based in Bangalore, Hyderabad, or Noida. Oracle is a global leader in cloud solutions, committed to leveraging technology to address current challenges. With a focus on inclusivity and diversity, Oracle offers a supportive and inclusive work environment that encourages innovation and work-life balance. Competitive benefits, flexible medical, life insurance, retirement options, and volunteer programs are some of the ways Oracle supports its employees. The company is dedicated to including people with disabilities in all aspects of employment and provides accessibility assistance upon request.,

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6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a member of the Support organization at Oracle, your primary focus will be delivering post-sales support and solutions to Oracle's customer base while advocating for their needs. You will be responsible for addressing post-sales non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a key point of contact for customers, you will play a crucial role in managing customer relationships with Support, offering advice and assistance to internal Oracle employees on various customer situations and escalated issues. In the role of Sr. Support Engineer, you will serve as the technical liaison between customers, Original Equipment Manufacturers (OEMs), Value-Added Resellers (VARs), and Oracle, focusing on resolving problems related to the installation, maintenance, and use of Oracle products. It is essential to have a comprehensive understanding of all Oracle products within your competencies, with in-depth knowledge of multiple products and platforms. Your role will require significant expertise in multiple platforms, enabling you to carry out assigned duties with minimal supervision from management. You will often work independently, researching and developing solutions to address customer issues effectively. Your responsibilities will be diverse and complex, requiring independent judgment. You may also take on project lead roles as part of your responsibilities. The ideal candidate will have at least 4 years of experience with Core products or 5 years of experience with Applications products, along with a technical degree such as BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA. Alternatively, for Applications products, a proven professional or technical experience demonstrating a deep understanding of Applications at both functional and technical levels, preferably within Oracle, is required. As a Techno-functional Support Professional, your primary focus will be on Oracle EBS Financial Applications, ideally with an implementation background. Your responsibilities will include providing exceptional customer service support, diagnosing, replicating, and resolving Functional and Technical issues related to complex and critical service requests. The core objective of your role will be to deliver superior Customer Service at both technical and functional levels, ensuring complete and total resolution of each reported issue by the customer. The ideal candidate is expected to possess strong knowledge of financial business processes and concepts, hands-on implementation/support experience in EBS Financial Modules like GL, AP, AR, FA, IBY, PA, and CM, with additional knowledge of Costing (discrete/process) as an added advantage. You should also be proficient in relating product functionality to business processes, offering implementation advice to customers on leveraging Oracle EBS Financials for various business scenarios. Strong technical debugging skills using SQL, PLSQL, Reports, and similar tools are essential, alongside robust problem-solving abilities and a customer-oriented approach. Personal attributes that will contribute to your success in this role include being self-driven, result-oriented, possessing strong problem-solving and analytical skills, effective communication skills (verbal and written), a focus on building relationships both internally and externally, a willingness to learn and share knowledge, and the ability to collaborate effectively with peers across teams. Additionally, you should be customer-focused, confident, decisive, and exhibit expertise in your discipline while maintaining enthusiasm, flexibility, and strong organizational skills. In terms of qualifications, the ideal candidate will have a minimum of 6 years of techno-functional experience with Oracle Financials, including at least 2 years of leadership experience in customer-facing roles. Proficiency in EBS R12 techno-functional skills in Finance modules (GL, AP, AR, CM, FA, IBY, PA, CM, Costing) is required, along with strong debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. The role will involve shift work, including night shifts on a rotation basis, and will be based in Bangalore, Hyderabad, or Noida. Candidates with a background in BE, BTech, MCA, CA, ICWA, or MBA (Finance) are preferred. Oracle, as a world leader in cloud solutions, leverages cutting-edge technology to address contemporary challenges. The company has established partnerships with industry leaders across various sectors and continues to thrive through operational integrity after over 40 years of transformation. Oracle is committed to fostering an inclusive workforce that provides opportunities for all employees to contribute and grow. The company offers competitive benefits that promote work-life balance, including flexible medical, life insurance, and retirement options. Employees are encouraged to participate in volunteer programs that give back to their communities. At Oracle, we value the inclusion of people with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,

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