3 Xmlbi Publisher Jobs

As a member of the Support organization at Oracle, your main focus will be on providing post-sales support and solutions to Oracle customers. You will act as an advocate for customer needs, effectively resolving non-technical customer inquiries through phone and electronic channels. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a primary point of contact for customers, you will play a crucial role in fostering customer relationships with Support and offering guidance to internal Oracle employees on various customer situations and escalated issues. In the role of a Principal Support Engineer, you will be responsible for delivering strategic technical support to ensure the highest levels of customer satisfaction. Your primary objective will be to leverage automated technology and tools to diagnose, document, and resolve or prevent customer issues. You are expected to be an expert member of the technical problem-solving team, frequently sought after to address complex and critical customer issues, sometimes requiring on-site visits. As a leading contributor within the team, you will provide guidance and mentorship to others. Your work will involve non-routine and highly complex tasks that require advanced technical and business skills in your area of specialization. Ideally, you should have a minimum of 7 years of experience with Core products or eight years of experience with Applications products, along with a degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or relevant professional/technical experience in Applications. In this role, you are expected to possess the following qualifications: - Strong knowledge of finance business processes - Hands-on experience in implementing/supporting EBS/Fusion Finance Modules like AP, AR, GL, CM, PA, with additional knowledge of costing and supply chain modules being an advantage - Ability to align product functionality with business processes and provide implementation advice to customers on leveraging Oracle EBS Finance Modules for various business scenarios - Proficiency in handling month-end closures and related issues - Strong technical debugging skills using SQL, PLSQL, Reports, etc. - Excellent problem-solving abilities - Customer-centric approach with a focus on understanding and addressing customers" critical situations - Operations management and innovation orientation to drive continuous process improvement - Team player mindset with a willingness to collaborate and learn from peers - High flexibility to adapt to a fast-changing business environment - Documentation skills for architecture, design, technical, implementation, support, and test activities Personal attributes that are valued for this role include being self-driven, result-oriented, possessing strong analytical skills, effective communication skills, customer support abilities, and a focus on building relationships both internally and externally. Additionally, the role requires a commitment to continuous learning and sharing knowledge, influencing and negotiating skills, and a customer-focused mindset. In terms of qualifications, the ideal candidate should have over 10 years of techno-functional experience in Oracle Finance Modules, including a minimum of 2 years of leadership experience in customer-facing roles. Proficiency in EBS R12 expertise in Finance modules (AP/AR/GL/PA/Costing) and a good understanding of P2P & O2C processes are essential. Technical skills should include strong debugging capabilities using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. This role requires shift work, including night shifts on a rotational basis, with the role being based in Bangalore, Hyderabad, or Noida. As Oracle strives to promote diversity and inclusion, we are committed to creating a workforce that embraces various perspectives and backgrounds to drive innovation and positive change in the industry. Oracle offers a competitive suite of employee benefits designed to support work-life balance and well-being, including flexible medical, life insurance, and retirement options, as well as volunteer programs for community engagement. At Oracle, we believe in including people with disabilities at all stages of the employment process and provide accessibility assistance or accommodation if needed. As a United States Affirmative Action Employer, we are dedicated to upholding integrity and diversity in our workplace.,

As a Principal Support Engineer at Oracle, you will be responsible for providing post-sales support and solutions to Oracle customers, acting as an advocate for customer needs. Your role will involve addressing non-technical customer inquiries through phone and electronic communication channels, as well as handling technical questions related to Electronic Support Services. You will serve as a primary point of contact for customers, facilitating relationships with Support and offering guidance to internal Oracle employees on various customer situations and escalated issues. In this position, you will deliver strategic technical support to ensure the highest level of customer satisfaction. Your focus will include utilizing automated technology and instrumentation to diagnose, document, and resolve customer issues, as well as prevent future problems. As an expert member of the technical problem-solving team, you will be called upon to address complex and critical customer issues, sometimes requiring on-site visits. You will play a key role as a leader and mentor within the team, providing guidance and direction to others. The work is non-routine and highly complex, requiring advanced technical and business skills in your area of specialization. The ideal candidate will have at least 7 years of experience with Core products or 8 years of experience with Applications products, along with a degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or relevant professional/technical experience for Applications. In terms of responsibilities, the candidate is expected to possess strong knowledge of supply chain business processes and concepts. Hands-on experience in implementing and supporting EBS/Fusion Supply Chain Modules such as OM, Shipping, Inventory, Procurement, and Warehouse Management Systems is essential. Additional expertise in Planning (Demantra/ASCP) and Transportation Management (OTM) will be advantageous. The candidate should be able to align product functionality with business processes and provide implementation advice to customers on leveraging Oracle EBS Supply Chain Modules effectively. The candidate should also have strong technical debugging skills using SQL, PLSQL, and Reports, as well as excellent problem-solving abilities. Effective customer interactions, service orientation, and operations management skills are crucial for understanding and addressing customers" needs promptly. Collaboration with peers, continuous learning, flexibility, and documentation of activities are also key aspects of the role. Personal attributes such as self-drive, analytical skills, customer support, communication skills, willingness to learn, teamwork, customer focus, confidence, and organizational skills are highly valued. The candidate should have a high level of commitment to customer satisfaction, at least 10+ years of techno-functional experience in Oracle Supply Chain Modules, and a minimum of 2 years of leadership experience in customer-facing roles. Technical expertise in EBS R12/Fusion/SaaS Supply Chain modules and proficiency in debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow are required. The role entails shift work, including night shifts on a rotational basis, and will be based in Bangalore, Hyderabad, or Noida. Oracle is a global leader in cloud solutions, committed to leveraging technology to address current challenges. With a focus on inclusivity and diversity, Oracle offers a supportive and inclusive work environment that encourages innovation and work-life balance. Competitive benefits, flexible medical, life insurance, retirement options, and volunteer programs are some of the ways Oracle supports its employees. The company is dedicated to including people with disabilities in all aspects of employment and provides accessibility assistance upon request.,

As a member of the Support organization at Oracle, your primary focus will be delivering post-sales support and solutions to Oracle's customer base while advocating for their needs. You will be responsible for addressing post-sales non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Serving as a key point of contact for customers, you will play a crucial role in managing customer relationships with Support, offering advice and assistance to internal Oracle employees on various customer situations and escalated issues. In the role of Sr. Support Engineer, you will serve as the technical liaison between customers, Original Equipment Manufacturers (OEMs), Value-Added Resellers (VARs), and Oracle, focusing on resolving problems related to the installation, maintenance, and use of Oracle products. It is essential to have a comprehensive understanding of all Oracle products within your competencies, with in-depth knowledge of multiple products and platforms. Your role will require significant expertise in multiple platforms, enabling you to carry out assigned duties with minimal supervision from management. You will often work independently, researching and developing solutions to address customer issues effectively. Your responsibilities will be diverse and complex, requiring independent judgment. You may also take on project lead roles as part of your responsibilities. The ideal candidate will have at least 4 years of experience with Core products or 5 years of experience with Applications products, along with a technical degree such as BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA. Alternatively, for Applications products, a proven professional or technical experience demonstrating a deep understanding of Applications at both functional and technical levels, preferably within Oracle, is required. As a Techno-functional Support Professional, your primary focus will be on Oracle EBS Financial Applications, ideally with an implementation background. Your responsibilities will include providing exceptional customer service support, diagnosing, replicating, and resolving Functional and Technical issues related to complex and critical service requests. The core objective of your role will be to deliver superior Customer Service at both technical and functional levels, ensuring complete and total resolution of each reported issue by the customer. The ideal candidate is expected to possess strong knowledge of financial business processes and concepts, hands-on implementation/support experience in EBS Financial Modules like GL, AP, AR, FA, IBY, PA, and CM, with additional knowledge of Costing (discrete/process) as an added advantage. You should also be proficient in relating product functionality to business processes, offering implementation advice to customers on leveraging Oracle EBS Financials for various business scenarios. Strong technical debugging skills using SQL, PLSQL, Reports, and similar tools are essential, alongside robust problem-solving abilities and a customer-oriented approach. Personal attributes that will contribute to your success in this role include being self-driven, result-oriented, possessing strong problem-solving and analytical skills, effective communication skills (verbal and written), a focus on building relationships both internally and externally, a willingness to learn and share knowledge, and the ability to collaborate effectively with peers across teams. Additionally, you should be customer-focused, confident, decisive, and exhibit expertise in your discipline while maintaining enthusiasm, flexibility, and strong organizational skills. In terms of qualifications, the ideal candidate will have a minimum of 6 years of techno-functional experience with Oracle Financials, including at least 2 years of leadership experience in customer-facing roles. Proficiency in EBS R12 techno-functional skills in Finance modules (GL, AP, AR, CM, FA, IBY, PA, CM, Costing) is required, along with strong debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow. The role will involve shift work, including night shifts on a rotation basis, and will be based in Bangalore, Hyderabad, or Noida. Candidates with a background in BE, BTech, MCA, CA, ICWA, or MBA (Finance) are preferred. Oracle, as a world leader in cloud solutions, leverages cutting-edge technology to address contemporary challenges. The company has established partnerships with industry leaders across various sectors and continues to thrive through operational integrity after over 40 years of transformation. Oracle is committed to fostering an inclusive workforce that provides opportunities for all employees to contribute and grow. The company offers competitive benefits that promote work-life balance, including flexible medical, life insurance, and retirement options. Employees are encouraged to participate in volunteer programs that give back to their communities. At Oracle, we value the inclusion of people with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodation due to a disability, please contact us at accommodation-request_mb@oracle.com or call +1 888 404 2494 in the United States.,