Job
Description
Job Summary As a member of the Oracle Quoting & Advanced Pricing IT support team, the selected analyst will be responsible for supporting the NetApp Quoting application This role involves addressing production issues within the Q2O (Quote to Order) flow in Oracle CPQ and collaborating closely with the sales team to ensure efficient and effective execution of the Q2O process, Job Requirements Incident Management: Triage and resolve incidents reported in the Q2O flow in Oracle CPQ, Data Fixes: Perform necessary data fixes to ensure the progression of quotes, Report Generation: Generate reports by executing BML scripts based on requirements from the Sales (Admin) teams, Release Support: Support multiple NetApp releases of the Quoting & Pricing tool, Process Improvement: Identify opportunities for process improvements and contribute to the development of more efficient Q2O workflows, Documentation: Maintain detailed documentation of incidents, solutions, and best practices to enhance the knowledge base, Experience: Technical Skills Proficiency in SQL and PL/SQL programming and debugging, Strong understanding of Oracles CPQ & BML, Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders, Soft Skills Ability to work independently and as part of a team, Strong analytical and problem-solving skills with the ability to think critically and provide effective solutions, Education Total IT experience of 5+ years, Minimum of 3+ years of experience with Oracle Quoting and Advanced Pricing modules (preferred), At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp We are all about helping customers turn challenges into business opportunity It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,
