Ops Support Specialist 5

As an Ops Support Specialist 5 at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and acting as a liaison between operations staff, relationship managers, and clients. Your objective is to offer day-to-day operations support aligned with Citi's infrastructure and processes. Responsibilities: - Resolve customer inquiries and handle escalated issues with efficient customer service - Identify opportunities for value-added products/services while complying with strict laws and regulations - Communicate with management on productivity, quality, and MIS indicators - Facilitate training and assist with staff questions within Disputes - Support a wide range of products/services and contribute to Lean/process improvement projects - Resolve complex problems based on best practice, escalating when necessary - Assess risk in business decisions, prioritizing Citigroup's reputation and compliance with laws and regulations Qualifications: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and problem solve effectively - Willingness to work occasional weekends for Pega releases and COB testing - Familiarity with Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs) - Strong analytical and mathematical skills - Clear and concise written and verbal communication skills Education: - High School diploma or equivalent This job description offers an overview of your responsibilities and qualifications. Additional duties may be assigned as needed.,