2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The Ops Support Specialist 5 position is a mid-entry-level role focused on providing operations support services. Responsibilities include record/documentation maintenance, account maintenance, imaging, and account opening in coordination with the Core Team. The specialist acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring day-to-day operations support aligned with Citi's infrastructure and processes. You will be responsible for resolving customer inquiries, managing escalated issues, and delivering efficient customer service. Identifying opportunities for value-added products and services while complying with laws and regulations is crucial. Communication with management on productivity, quality, and MIS indicators, along with providing training and assistance within the department, will be part of your role. Supporting a wide range of products and services, participating in Lean and process improvement projects, and resolving complex problems are key responsibilities. You must assess risk in business decisions, prioritize the firm's reputation, and ensure compliance with laws and regulations. Qualifications for this role include 2-4 years of relevant experience, proficiency in Microsoft Office, in-depth knowledge of the Dispute process, problem-solving capabilities, and the ability to work independently. Working occasional weekends and familiarity with Pega, G36 functionality, CoB testing, and Trust Receipts are required. Strong analytical and mathematical skills, along with clear written and verbal communication abilities, are essential. The shift for operations is US Day/India Night with a rotating schedule and weekend work. A bachelor's degree is mandatory for this position. This job description offers a comprehensive overview of the role, outlining primary duties and qualifications. Additional job-related tasks could be assigned as needed. #Operations-Support #Full-Time #Mid-Level #Customer-Service #Compliance #Communication #Problem-Solving #Analytical-Skills #Microsoft-Office #Pega #G36 #CoB-Testing #Bachelor-Degree,

Posted 5 days ago

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Chat Operations - Brands - C05 Citi

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

The Ops Support Specialist 5 position involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various teams. The primary responsibility is to offer day-to-day operations support in accordance with Citi's operations support infrastructure and processes. Responsibilities: - Resolve customer inquiries and handle escalated issues to ensure efficient and effective customer service - Identify opportunities to provide value-added products and services while complying with relevant laws and regulations - Communicate with management on productivity, quality, and Management Information System (MIS) indicators - Facilitate training for department staff and assist with answering staff questions within Disputes - Support a wide range of products and services - Assist with Lean and process improvement projects - Resolve complex problems by following best practices and escalating when necessary - Assess risk appropriately when making business decisions, ensuring compliance with laws and regulations and upholding ethical standards Qualifications: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Thorough knowledge of Dispute process - Ability to work independently and apply problem-solving skills - Willingness to work occasional weekends for support activities - Familiarity with Pega and/or G36 functionality, Continuity of Business (CoB) testing, and Trust Receipts (TRs) - Demonstrated analytical skills and mathematical knowledge - Strong written and verbal communication skills Education: - Bachelor's degree required Shifts: - US Day/India Night - Rotating shift with work on Saturday/Sundays. 5-day work week Note: This job description is a general overview of the tasks performed, and additional job-related duties may be assigned as needed.,

Posted 1 week ago

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