Ops Assistant - IFS Support

Job Description: Ops Assistant - IFS Support

Department:

Operations / Back Office Support

Location:

Mohali

Shift:

Rotational (247 coverage, flexible week-offs)

Job Summary:

The candidate will be responsible for monitoring, updating, and maintaining work orders created by Electrify America (EA) in the Insite system. As these work orders are often generated with limited information, the specialist will obtain complete details from EAs IFS platform and ensure that all required fields are accurately updated in Insite. This position demands high attention to detail, strong analytical capabilities, and the flexibility to operate in a 247 environment. Additionally, the candidate will manage real-time updates within the IFS platform to maintain accuracy across all work orders.

Note – This is an initial phase of the process, and the responsibilities or scope may evolve over time.

Key Responsibilities:

• Monitor all Insite queues to identify new work orders created by Electrify America.
• Review and update incomplete work orders with details such as Statement of Work (SOW), Work Order Description, Priority, etc.
• Use the Case Number provided in each work order to locate and extract detailed information from the EA IFS platform.
• Ensure consistency and accuracy of data between Insite and IFS systems.
• Escalate discrepancies or missing details to the relevant internal or Electrify America teams.
• Maintain up-to-date tracking and reporting for all active and completed work orders.
• Collaborate with team members and leads to maintain seamless 247 operational coverage and effective shift transitions.

Requirements:

• Previous experience in data entry, operations, or back-office support preferred.
• Familiarity with Insite, IFS, or other work order management systems is an advantage.
• Strong analytical, problem-solving, and organizational skills.
• Excellent attention to detail with a commitment to accuracy.
• Ability to work flexible rotational shifts, including weekends, as required.
• Strong written and verbal communication skills.

Work Schedule:

247 operational process with rotational shifts and flexible week-offs.

Key Skills:

Work Order Management | Data Accuracy | Process Monitoring | IFS / Insite Platforms and Dashboard | Reporting | Communication | Attention to Detail