Opportunity For Customer Experience Manager at Chennai

Sify

3 - 8 years

10 - 17 Lacs

chennai

Posted:3 weeks ago| Platform:

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Skills Required

customer experience sales customer experience management project management cxm customer life cycle management

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTION

The duties of this position include but are not limited to:

New business in the existing account for Telecom (VPN / MPLS / Internet) as well as DCS/CMS
Revenue assurance/protection for the existing client for all services / BU
Client Retention
Tracking Project Delivery & Support escalations
Maintaining a good relationship & Customer Satisfaction
Churn Management
End to End - customer life cycle management
Build a strong relationship with key persons within the concerned business organizations
Achieve allocated sales and revenue targets
Technical service reviews with clients and mitigation problem areas
SLA / OLA compliances and suggesting actionable wherever applicable for NOC
Process orientated and implementing industry best practices as and when required

SKILLS REQUIRED / DESIRED

Should be from Telecom/cloud background
A core service delivery background is a must
Good interpersonal skills
Hands-on experience in service management of large telecom, DC and Cloud accounts
Individual contributor & target driven
Exposure in handling Enterprise / SMB Accounts
Respond to business organisations queries promptly
Should possess a fair knowledge of Networking, Cloud and Data Centre
Should have experience of working with service providers/service operators

Education Qualifications:

Preferably engineering background
5 to 8 years of experience

Preferable Industry:

Telecom, ISP

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