6 Cxm Jobs

Role Overview The CXM - Personalization Lead will be responsible for defining and executing the strategic vision for omnichannel, real-time personalization across the banking customer lifecycle. This senior leadership role requires deep expertise in the BFSI domain, advanced customer analytics, data-driven experience design, and a proven track record of driving significant, measurable commercial value through personalization at scale. The Director will lead and govern personalization efforts across product, marketing, and service channels, acting as the primary thought leader and executive partner. Key Responsibilities Personalization Strategy & Vision Define and champion the long-term perso...

JOB DESCRIPTION The duties of this position include but are not limited to: New business in the existing account for Telecom (VPN / MPLS / Internet) as well as DCS/CMS Revenue assurance/protection for the existing client for all services / BU Client Retention Tracking Project Delivery & Support escalations Maintaining a good relationship & Customer Satisfaction Churn Management End to End - customer life cycle management Build a strong relationship with key persons within the concerned business organizations Achieve allocated sales and revenue targets Technical service reviews with clients and mitigation problem areas SLA / OLA compliances and suggesting actionable wherever applicable for NO...

The role of this position is to play a crucial part within the organization by offering Business Consulting, Transformational Consulting, and Product Consulting services to clients. As the leader of a team of strategists, you will be responsible for implementing programs on behalf of clients. Your primary focus will be on establishing and executing the vision for client relationships, guiding them on their go-to-market strategies, and developing a roadmap for the optimal alignment of these visions. Key responsibilities: - Lead the creation, enhancement, and implementation of comprehensive omni-channel marketing strategies - Serve as a subject matter expert, particularly in digital marketing,...

Responsibilities : Responsible for seamless Customer Experience at the facility; adherence to all SoPs @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLM’s & OPD CXE’s - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team – appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; spe...

We are looking for Customer Experience Manager position. Responsible for seamless Customer Experience at the facility; adherence to all SoPs @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the...

Dear Candidate, Please find the attached Job Description for Sprinklr role. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill : Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skill...