Job
Description
Job Title: Junior Executive – Operations (Reservations & Coordination) Company: BAI Infosolutions Private Limited – CoTrav, Fleet 24x7, Travelparo Location: Gurgaon Experience: Minimum 6 months-1 year Employment Type: Full-time, Permanent About the Role We are looking for a Junior Operations Executive to join our dynamic travel operations team. The ideal candidate should be detail-oriented, well-versed in Excel, and possess strong communication and negotiation skills. This role will primarily focus on managing hotel bookings and reservations for air, train, and bus travel for corporate clients. Key Responsibilities Handle hotel reservations as per client requirements, ensuring accuracy and timely bookings. Coordinate and manage air, train, and bus ticket bookings while adhering to client preferences and cost-effective options. Maintain up-to-date records of bookings, cancellations, and vendor communications. Ensure client satisfaction by providing prompt support and resolving booking-related issues or changes. Communicate and coordinate with vendors, hotels, and travel agents for availability, rates, and confirmations. Use Microsoft Excel to track bookings, generate reports, and manage daily operational data. Assist in negotiating rates and value-added services with vendors and partners. Follow up for confirmations, cancellations, and refund processes in a professional and timely manner. Requirements Minimum 6 months-1 year of experience in travel operations, reservations, or a similar customer-facing role. Proficient in Microsoft Excel , including basic functions, sorting/filtering, and maintaining trackers. Strong verbal and written communication skills . Excellent negotiation and interpersonal skills to deal with vendors and clients effectively. Ability to manage multiple tasks simultaneously while maintaining accuracy and professionalism. A proactive attitude with a commitment to client service and teamwork . Bachelor's degree in any field; preference given to candidates with backgrounds in hospitality, travel, or operations. What We Offer A supportive team culture with room to learn and grow. Opportunity to work with corporate travel clients and industry vendors . Exposure to real-time operational challenges and solutions in the hospitality & travel sector. If you’re passionate about travel, detail-oriented, and ready to build a long-term career in operations, we’d love to meet you. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Fixed shift Morning shift Night shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Out of 10, how many marks will you give to yourself in Advanced Excel? Experience: total work: 1 year (Required) Operations: 1 year (Preferred) Work Location: In person
