Operations Team Lead (International Voice)

Job Title:

Location:

Key Highlights:

• Industry:

  International BPO

• Working Days:

  5 (Rotational Shifts)

• Cab Facility:

  One-sided cab provided

• Compensation:

  Up to ₹7,00,000 per annum (Maximum 30% hike on current CTC)

Responsibilities:

• Lead, mentor, and manage a team of associates in a voice/blended process.
• Drive operational excellence by monitoring

  CSAT, SLA adherence, and quality metrics

  .
• Manage

  attrition, shrinkage, and absenteeism

  effectively.
• Ensure

  login adherence, productivity, and compliance

  within the team.
• Conduct regular feedback and performance reviews to enhance team efficiency.
• Maintain strong client and internal stakeholder communication.
• Support process improvements, training needs, and escalations.

Requirements:

• Minimum

  1+ years of experience

  as a Team Leader/Assistant Team Leader in an international BPO (voice or blended process).
• Strong

  people management and operational skills

  .
• Excellent

  verbal and written communication skills

  .
• Proven ability to manage

  CSAT, SLA, and quality performance

  .
• Graduate with flexibility for rotational shifts.